Canon ImageRUNNER ADVANCE C3530i II Betriebsanleitung

Last update 04/27/2018

Pre-Visit

Serviced

History Check

Common

Process

(Before)

Maintenance

Process

Common

Process

(After)

Purpose

Increase the following items.

FCFR (First Call Fix Rate)

Uptime

MCBC (Mean Copies Between Calls)

Customer Satisfaction

How to use

This document was developed by Canon USA Engineering Services and Solutions to

perform consistent, effective and efficient maintenance on all Canon products.

FCFR, MCBV,

Uptime

Parts Cost

Visits, Labor

Implementation of the Preventative Maintenance Procedure

Service History Check - [Pre Visit]

Procedure Detail Note Time

Action Prior to

Customer Visit:

Whenever

possible,

Check Snapshot

for :

min

Check

1. Log into Snapshot : •Enter the machine Serial Number to check the

following:

1. Firmware Version –Prepare Firmware if necessary

2. Communications

3. Counters –Machine Usage

4. Event History –Check History for Errors, Alarms

and Jams

5. Consumable Part Counters -

Prepare Consumable and Durable

Parts

6. Service Modes

ITB Belt Position [disp_misc ITB-POS]

•Firmware Version

•Event History

•Part Counters

•Service Mode Settings

iR ADV C3530i/C3525i series Advanced Maintenance Guide

1. Understand the machine's current condition

(jams and error, needed consumable parts) before

visiting EM call or PM-Call.

2. Prepare all consumable parts that exceeded

Target and replace them on a PM-call, replace any

parts that exceeded life you have now at the EM

call.

3. Take the necessary actions for the jamming and

errors.

Common Process (Before)

Procedure Detail Note Time

Verify Customers’

Concern

Ask the customer about the condition of the machine

and validate any issues they have.

Ask Questions to find out if there are any following

issues on the machine?

1.Copy Quality

2.Jamming

3.ERROR

4.Other issues (Copier Only)

5.No Problem

Point:

- To perform efficient maintenance, we need to

ask the customer about machine condition.

Check the Serial

Number

Ensure the serial number on the machine matches the

serial number that you are dispatched to.

Point:

- If the serial number is incorrect and there is

more than one machine at the account that is

down please notify dispatch.

Perform COM-TEST

1. Check the ADS and make sure the Monitor

symbol is indicated.

2. If the Monitor symbol is indicated, execute COM-

TEST. If not, do not execute COM-TEST.

COPIER > Function > INSTALL>COM-TEST

If COM-TEST is NG, fix this issue at first. If you can’t

fix this issue please insure the issue is resolved

prior to leaving the account.

min

Check

min

Scan

Check

COM TEST

min

Check

min

COM TEST

iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time

Check Service Log

1. Check Service Log Point:

1. Check the log to see if there is any reoccurring

issues. If you see the same issues listed on the

log, then the root cause hasn’t been fixed.

2. Check what parts were replaced recently.

These parts should not be replaced again for

the same issue.

3. If the problem seems to be related to the

previous call, check what the previous tech did.

1. Check System Software Version

2. Check for latest version on e-support

Point:

The latest firm contains following major

countermeasure.

Check Service history

If Snapshot tool was used

successfully, skip steps C5

through C8

1. Check ERR/JAM history Address all Error and Jams.

Check

COPIER>DISPLAY>ERR

COPIER>DISPLAY>JAM

min

Visual Check

min

Visual Check

If Snapshot tool was used

successfully, skip steps C5

through C8

Check System

Software Version

Visual Check

min

Update

Check Update

COPIER>DISPLAY>VERSION

ADVC3525i/C3530i as of 5/15/17 Ver. 25.13.01 TP17-104

Check for latest software version on

e-support

Common Process (Before)

iR ADV C3530i/C3525i series Advanced Maintenance Guide

Check

Procedure Detail Note Time

Check the Drum

counter

1. Check the Drum counter. Point:

Replace the drums by referring to the value below

to eliminate drum over life related issues.

COPIER>COUNTER>LF

Y/M/C-DRM-LF 100 % or above

K-DRM-LF 100 % or above

COPIER>COUNTER>DRBL-1

PT-DRM

PT-DR-Y/C/M

Check the P/U roller

counters

Reset the counters if parts are

replaced.

*Check that physical condition of the

part matches the counter

Check the roller counters. Point:

Replace the rollers over 100% to eliminate parts

over life related JAM.

Cassette 1,2, Bypass: COPIER>COUNTER>DRBL-1

C1/C2/M-FD-RL

C1/C2/M-SP-RL

C1/C2/M-PU-RL

Cassette 3,4: COPIER>COUNTER>DRBL-2

C3/C4-FD-RL

C3/C4-SP-RL

C3/C4-PU-RL

DF: COPIER>COUNTER>DRBL-2

DF-PU-RL

DF-SP-RL (DF-SP-PD)

DF-FD-RL

Check the other

durable counters

Reset the counters if parts are

replaced.

*Check that physical condition of the

part matches the counter

1. See the Parts counter. COPIER>COUNTER>DRBL-

1/DRBL-2

Point:

Recommend to replace the following parts over

100%.

COPIER>COUNTER>DRBL-1.

Replace

COPIER>COUNTER>DRBL-1

COPIER>COUNTER>DRBL-2

COPIER>COUNTER>LF

Replace

Transfer

T-CLN-BD

TR-BLT

2TR-ROLL

Fixing

FX-LW-RL

FX-UP-FR

Check Replace

Clear

Counter

Clear

Counter

Check

min

Visual Check

min

Replace

Visual Check

Replace

Visual Check

If Snapshot tool was used

successfully, skip steps C5

through C8

If Snapshot tool was used

successfully, skip steps C5

through C8

Common Process (Before)

Developer

DV-UNT-C/Y/M-K

min

iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail Note Time

Make Samples

(Before Sample)

Make the following Copy/Print samples from ADF and

Copy Glass.

1. PG10 2.CA7

Any issues, resolve them as needed.

Inspect paper Feed

Make copies from all Cassettes using at least 5

originals in the ADF.

Make copies using the following cassette.

Point:

Make following jobs.

1.Double sided

2.Staple

3.Hole punch

If you see the JAM, find the cause and fix that issue.

Check Check

Check

1. Cassette 1

2. Cassette 2

3. Cassette 3

4. Cassette 4

5. Bypass tray

Perform C10 and C11 at the same time to save time 5

min

Check

Common Process (Before)

C10

C11

iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail & Action Note Time

Clean ADF for Dust

1. Inside cover

Clean the rollers using lint free paper with water.

Sensors should be cleaned by blower brush

Clean ADF Rollers

Clean the rollers if they were not replaced in step No.5.

1. P/U Roller unit 2. Sep Roller

•If the Rollers are under 50% usage, cleaning

may not be necessary.

•Clean Rollers with lint- free paper moistened

with water.

Clean the Glass /

Platen roller

Point:

1. Clean the ADF reading Glass and Copy Glass

with Oil cleaner (FY9-6020-000)

2. Clean the Platen Roller with Alcohol

Maintenance Process

min

Clean

iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail & Action Note Time

Clean Rollers on

Cassettes /Multi-

Purpose Tray/

Vertical Rollers

Clean the rollers if they were not replaced. Clean the rollers using lint free paper

with water.

1. Cassette Rollers

2. Multi-Purpose Tray Rollers

3. Vertical Rollers

Maintenance Process

min

Clean

M4 1

Check

iR ADV C3530i/C3525i series Advanced Maintenance Guide

Procedure Detail & Action Note Time

Clean ITB

area

1. Remove the ITB Unit

2. Clean ITB cleaning blade area

3. Installing the ITB Unit

Align the triangle mark in the guide on the left with that in the ITB Unit,

place the shaft [A] of the ITB Unit[1] on the rail [B] of the guide, and install

the unit while shifting it to the left.

Points to Note at Installation

•Install the unit while the Primary Transfer Roller is

completely disengaged. Check that the

Disengagement Cam is located at the position

shown below.

•Check that the shutter of the Waste Toner Ejection

Mouth is closed.

After Installation : Execute [Auto Adjust Gradation >

Full Adjust] and [Auto Correct Color mismatch]

Clean the

Registration

Patch sensor

Unit

To see the patch sensor, open the shutter [1], and clean

the Patch Sensor [2] using the blower [3]. After cleaning,

check that there is no soiling caused by toner on the

surface of the sensor. If the soiling cannot be removed,

then while pressing the shutter [1], clean the Patch

sensor [2] in the single direction with wet and tightly

wrung cotton swab.

Clean the leading edge [4] of the pre-transfer cover

sheet with lint free paper.

Do not use alcohol because it causes melting and

clouding of the sensor window. Also Do not dry

wipe the sensor window because it is charged to

attract toner.

Maintenance Process

Clean

If you perform

work while in

Sleep mode or

when the power

was turned OFF

while in Sleep

Mode, The

Primary Transfer

Roller will not be

disengaged.

This will not allow

you to remove the

ITB Unit.

Clean

iR ADV C3530i/C3525i series Advanced Maintenance Guide

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