Canon ImageRUNNER ADVANCE C5500i II Betriebsanleitung

Preventative Maintenance Procedure

Last update 04/27/2018

Pre-Visit

Service

History Check

Common

Process

(Before)

Maintenance

Process

Common

Process

(After)

Purpose

Increase the following items.

FCFR (First Call Fix Rate)

Uptime

MCBC (Mean Copies Between Calls)

Customer Satisfaction

How to use

This document was developed by Canon USA Engineering Services and Solutions to

perform consistent, effective and efficient maintenance on all Canon products.

Service History Check - [Pre Visit]

iR ADV C5500 series Advance Maintenance Guide

Procedure Detail Note Time

Action Prior to

Customer Visit:

Whenever

possible,

Check Snapshot

for :

min

Check

1. Log into Snapshot : •Enter the machine Serial Number to check the

following:

1. Firmware Version –Prepare Firmware if necessary

2. Communications

3. Counters –Machine Usage

4. Event History –Check History for Errors, Alarms

and Jams

5. Consumable Part Counters -

Prepare Consumable and Durable

Parts

•Firmware Version

•Event History

•Part Counters

•Service Mode Settings

1. Understand the machine's current condition

(jams and error, needed consumable parts) before

visiting EM call or PM-Call.

2. Prepare all consumable parts that exceeded

Target and replace them on a PM-call, replace any

parts that exceeded life you have now at the EM

call.

3. Take the necessary actions for the jamming and

errors.

Common Process (Before)

Procedure Detail Note Time

Verify Customers’

Concern

Ask the customer about the condition of the machine

and validate any issues they have.

Ask Questions to find out if there are any following

issues on the machine?

1.Copy Quality

2.Jamming

3.ERROR

4.Other issues (Copier Only)

5.No Problem

Point:

- To perform efficient maintenance, we need to

ask the customer about the machine condition.

Check the Serial

Number

Ensure the serial number on the machine matches the

serial number that you are dispatched to.

Point:

- If the serial number is incorrect and there is

more than one machine at the account that is

down please notify dispatch.

Perform COM-TEST

COPIER > Function > INSTALL>COM-TEST

If COM-TEST is NG, fix this issue at first. If you can’t

fix this issue please insure the issue is resolved

prior to leaving the account.

min

Check

min

Scan

min

Check

min

COM TEST

iR ADV C5500 series Advance Maintenance Guide

Procedure Detail Note Time

Check Service Log

1. Check Service Log Point:

1. Check the log to see if there is any reoccurring

issues. If you see the same issues listed on the

log, then the root cause hasn’t been fixed.

2. Check what parts were replaced recently.

These parts should not be replaced again for

the same issue.

3. If the problem seems to be related to the

previous call, check what the previous tech did.

1. Check System Software Version

General Population: Update the system software to

latest version.

FXO: Verify the current Fedex Firmware is installed.

Point:

The latest firmware version should be installed on

the machine. Please visit e-Support for the

latest version.

Check Service history

1. Check ERR/JAM history

Address all Error and Jams.

Check

COPIER>DISPLAY>ERR

COPIER>DISPLAY>JAM

min

Visual Check

min

Visual Check

Check System

Software Version

Check Update

COPIER>DISPLAY>VERSION

Visual Check

min

Update

Common Process (Before)

iR ADV C5500 series Advance Maintenance Guide

If Snapshot was used

successfully, skip steps C5

through C8

Procedure Detail Note Time

1. Check the Drum counter. Point:

Replace the drums refer to the value below to

eliminate drum over life related issue.

COPIER>COUNTER>LF

Y/M/C-DRM-LF = 128 % or above

K-DRM-LF = 200 % or above

Reset the counters if parts are

replaced.

*Check that physical condition of the

part matches the counter

Check the roller counters. DRBL-1>M-PU-RL Point:

Replace the rollers over 100% to eliminate parts

over life related JAM. COPIER>COUNTER

Cassette 1,2,3,4, Bypass Rollers:

DRBL-1>C1-FD-RL

DRBL-1>C1-SP-RL

DRBL-1>C2-FD-RL

DRBL-1>C2-SP-RL

DRBL-1>M-PU-RL

DRBL-1>M-SP-RL

ADF Rollers:

Reset the counters if parts are

replaced.

*Check that physical condition of the

part matches the counter

1. See the Parts counter. COPIER>COUNTER>DRBL-

1/DRBL-2

Point:

Replace the following parts over

100%.

COPIER>COUNTER

Check Replace

COPIER>COUNTER>DRBL-1

COPIER>COUNTER>DRBL-2

COPIER>COUNTER>LF

Check Replace

Transfer

DRBL-1>TR-BLT

DRBL-1>T-CLN-BD

DRBL-1>2TR-ROLL

DRBL-1>TR-

ROLK/TR-ROLC

Fixing

DRBL-1>FX-UP-FR

DRBL-1>FX-LW-RL

Check Replace

Clear

Counter

Clear

Counter

min

Visual Check

min

Replace

Visual Check

Replace

Visual Check

Up to

min

Replace

min

DRBL-2>C3-FD-RL

DRBL-2>C3-SP-RL

DRBL-2>C4-FD-RL

DRBL-2>C4-SP-RL

(ADV5551, 5545)

DRBL-2>DF-PU-RL

DRBL-2>DF-FD-RL

DRBL-2>DF-SP-RL

(ADV5535, 5530)

DRBL-2>DF-PU-RL

DRBL-2>DF-SP-RL

DRBL-2>LNT-TAP1

Developer

DRBL-1>DV-UNT-BK

DRBL-1>DV-UNT-M

DRBL-1>DV-UNT-C

DRBL-1>DV-UNT-Y

Filter

DRBL1>TN-FIL1

Check the Drum

counter

Check the P/U

roller counters

Check the other

durable counters

Common Process (Before)

iR ADV C5500 series Advance Maintenance Guide

If Snapshot was used

successfully, skip steps C5

through C8

If Snapshot was used

successfully, skip steps C5

through C8

Procedure Detail Note Time

Make Samples

(Before Sample)

Take following Copy/Print samples from Copy from

ADF and Copy Glass.

1. PG10 2.CA7

Any issues, resolve them as needed.

Inspect paper Feed

Take copies from All Cassette at least 5 each from ADF.

Take copies from following cassette.

Point:

Make following jobs.

1.Double sided

2.Staple

3.Hole punch

If you see the JAM, find the cause and fix that issue.

Check

1. Cassette 1

2. Cassette 2

3. Cassette 3

4. Cassette 4

5. Bypass tray

6. Side Paper Deck

Perform C10 and C11 at the same time to save time 5

min

Check

Common Process (Before)

C10

C11

iR ADV C5500 series Advance Maintenance Guide

CheckCheck 4. PG10

Procedure Detail & Action Note Time

Clean DADF Rollers /

Sensors

Do not use alcohol to clean the

rollers. Use water, roller

cleaner or soap and water.

Clean the rollers ( Pick up, Feed, Sep)

Point:

Clean the Rollers using a lint free cloth with soap

and water. Sensors should be cleaned using a

blower brush.

Clean the Glass/Platen

roller

1. Copy Glass 2. ADF Reading Glass 3. Platen

4. 2nd Side Glass

Point:

1. If the 2nd side Glass in ADF is dirty or there are

a lot of Alarm codes for this Glass (Alarm code:

020021), take out the 2nd side glass and clean

both side of it.

2. Remove and clean the under side of the Copy

Glass and clean the Optics

3. Clean the ADF Reading Glass and Copy Glass

with Oil cleaner (FY9-6020-000) [TP12 181]

4. Clean the Platen Roller with Alcohol.

Maintenance Process

Clean

min

Clean

*Visually Inspect the Rollers and only clean if

necessary. If the Rollers were recently replaced

or cleaned they may be fine

iR ADV C5500 series Advance Maintenance Guide

Clean

Procedure Detail & Action Note Time

Clean Rollers on

Cassettes

* Do not use alcohol to

clean the rollers. Use

water, roller cleaner or

soap and water.

1. Clean the rollers if you didn’t replace them in C8. Clean the rollers with lint free paper with soap and

water.

min

Clean

min

Clean

*Visually Inspect the Rollers and only

clean if necessary. If the Rollers were

recently replaced or cleaned they

may be fine

Clean Inside of the

machine

Check

Clean

•Point:

min

Check

Maintenance Process

M4 1. Pull out P-Kit and vacuum excess

toner near on Yellow Developer.

( Check All)

2. Remove the P-Kit and ITB A’ssy.

3. Clean the top cover of the Laser

A’ssy with vacuum.

4. Vaccuum the roof of this cavity.

Clean

iR ADV C5500 series Advance Maintenance Guide

Clean

Procedure Detail Note Time

Clean

Check

Replace

Perform M5 to M6 at the same time to save time

min

Clean

min

Visual Check

min

Replace

Clean the patch

sensor / Check the

sensor shutter

1. Remove the ITB Ass’y to see the Patch Sensor

shutter.

2. Check and clean the Patch Sensor shutter with

lint free towel.

If the patch Sensor shutter is broken, replace it

with new one. Patch registration sensor unit

(FM1-G546-000).

Point;

1.When you clean the patch sensor, do not bend the

Mylar on the right side. It causes smearing image.

2.Check for proper operation of the patch solenoid for

binding/damage to arm solenoid is a part of Patch Drive

Assembly FM1-N636-000

Clean the Laser slit

Glass[4]

Use the Dust-Blocking glass cleaning tool to clean the

laser glass.

If the pad is worn out, replace it with new one

(FL2-9476-010).

min

Clean

Maintenance Process

iR ADV C5500 series Advance Maintenance Guide

Clean

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