Canon ImagePROGRAF iPF6400S Series Bedienungsanleitung

Service Guide

imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide September 2013

Page i

IMPORTANT

THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE

imagePROGRAF iPF6400S PRINTER SPECIFICATIONS AND OTHER

INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL

DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED

MATTER.

USE OF THIS ADDENDUM SHOULD BE STRICTLY SUPERVISED TO AVOID

DISCLOSURE OF CONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT

ENGINEERING REVISIONS.

History

Revision Date Section(s) Details

0 September 2013 All Release of the imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide September 2013

Page ii

Published by

Canon U.S.A. Inc.

One Canon Park

Melville, NY 11747

1-800-OK-CANON

Email: ipf_support@cusa.canon.com

Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com

Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com

Canon Network Access (CNA) website: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A. Inc.

This Service Guide is the property of Canon U.S.A. Inc.

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A. Inc. (Canon USA) this Service Guide is solely for

reference purposes and may be used only by an authorized Service Provider of Canon USA. No part of this Service

Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without

the prior written consent of Canon USA. except as expressly permitted herein.

Pursuant to the authorized Service Agreement with Canon USA, Service Provider agrees to indemnify Canon USA

and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or

misuse of this Service Guide.

Canon USA from time to time updates this online Service Guide and may modify the information and/or specifications

contained in it at any time without notice. Additionally, all prices and availability dates listed herein are subject to

change without notice. The latest version is available online at the ISG Central and e-Support websites noted above.

Please make certain that you are using the latest version.

Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon Inc.

imagePROGRAF and CanoScan are trademarks of Canon Inc.

All other company names and product names may be trademarks or registered trademarks of their respective owners

and are hereby acknowledged.

imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide September 2013

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Table of Contents

I. Product Overview-------------------------------------------------------------------------------------------------------1

II. Design Features---------------------------------------------------------------------------------------------------------2

A. Spectrophotometer Unit SU-21------------------------------------------------------------------------------------------ 2

B. Color Calibration Management Console------------------------------------------------------------------------------ 4

C. Calibration Link--------------------------------------------------------------------------------------------------------------- 5

D. Ink Supply System ---------------------------------------------------------------------------------------------------------- 5

E. Multisensor -------------------------------------------------------------------------------------------------------------------- 5

F. LUCIA EX Ink Set------------------------------------------------------------------------------------------------------------ 6

G. 250GB Hard Disk Drive---------------------------------------------------------------------------------------------------- 6

H. Gigabit Ethernet-------------------------------------------------------------------------------------------------------------- 6

I. Audible Alerts----------------------------------------------------------------------------------------------------------------- 6

J. Printhead (PF-05)------------------------------------------------------------------------------------------------------------ 6

K. PosterArtist Lite Features ------------------------------------------------------------------------------------------------- 7

III. Configuration and Box Contents ----------------------------------------------------------------------------------8

A. Configuration------------------------------------------------------------------------------------------------------------------ 8

B. Box Contents------------------------------------------------------------------------------------------------------------------ 9

IV. Dealer Sales/Service Authorization----------------------------------------------------------------------------- 10

A. Authorization for imagePROGRAF iPF6400S----------------------------------------------------------------------10

B. Authorization for Spectrophotometer Unit SU-21-----------------------------------------------------------------10

V. Educational Training------------------------------------------------------------------------------------------------- 11

VI. Servicing Notes-------------------------------------------------------------------------------------------------------- 13

A. Enhanced Service Mode Features ------------------------------------------------------------------------------------ 13

B. Print.Inf Log File------------------------------------------------------------------------------------------------------------- 13

C. imagePROGRAF iPF6400S AC Power and Plug Requirements---------------------------------------------14

D. Installation Space Requirements---------------------------------------------------------------------------------------14

E. Estimated Installation Times -------------------------------------------------------------------------------------------- 15

F. Installation / Service Support Tools -----------------------------------------------------------------------------------16

G. Consumables (Main Unit) ------------------------------------------------------------------------------------------------17

H. Field Replacement Parts -------------------------------------------------------------------------------------------------18

I. Recommended Spare Parts---------------------------------------------------------------------------------------------19

J. Periodically Replaced Parts ---------------------------------------------------------------------------------------------19

K. Maintenance Kit-------------------------------------------------------------------------------------------------------------20

L. End-User Periodic Maintenance --------------------------------------------------------------------------------------- 20

VII. Authorized Servicer Offerings------------------------------------------------------------------------------------ 21

A. ASCR (Authorized Servicer Customer Registration) System--------------------------------------------------21

B. e-Tag Warranty Claim Console----------------------------------------------------------------------------------------- 24

C. Online Limited Warranty Credit Inquiry-------------------------------------------------------------------------------26

VIII. Suggested End-User Customer Service Offerings--------------------------------------------------------- 28

A. End-User Limited Warranty Conditions ------------------------------------------------------------------------------28

B. On-Site Service ------------------------------------------------------------------------------------------------------------- 28

C. Post Warranty Support----------------------------------------------------------------------------------------------------29

D. CarePAK Extended Service Plan -------------------------------------------------------------------------------------- 29

E. Dealer or Authorized Service Provider Maintenance Agreement---------------------------------------------29

F. Time and Material Service -----------------------------------------------------------------------------------------------29

G. imagePROGRAF Web Support (End-User)------------------------------------------------------------------------- 30

IX. Product Technical Support Offerings-------------------------------------------------------------------------- 31

A. Authorized Service Providers -------------------------------------------------------------------------------------------31

B. Authorization Policy--------------------------------------------------------------------------------------------------------31

C. Canon USA e-Support Center Web site ----------------------------------------------------------------------------- 31

D. Canon USA ISG Central Web site-------------------------------------------------------------------------------------32

imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide September 2013

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X. Canon USA Technical Support Center Call Escalation--------------------------------------------------- 34

XI. Appendix----------------------------------------------------------------------------------------------------------------- 35

A. Specifications---------------------------------------------------------------------------------------------------------------- 35

B. Canon imagePROGRAF Large Format Printer Limited Warranty--------------------------------------------38

C. Canon imagePROGRAF Printhead Limited Warranty-----------------------------------------------------------39

D. List of Tables----------------------------------------------------------------------------------------------------------------- 40

E. List of Figures----------------------------------------------------------------------------------------------------------------40

imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide September 2013

Page 1

I. Product Overview

The Canon imagePROGRAF iPF6400S 24-inch large format printer is an eight-

color graphic arts printer incorporating the Canon LUCIA EX pigment ink set. The

LUCIA EX Ink produces images with a wide color gamut, improved scratch

resistance, enhanced black and white gradation, reduced graininess and

ghosting.

The imagePROGRAF iPF6400S has a built-in 250GB hard drive that increases

productivity by relieving workload from the host computer and providing a large

storage capacity for print job data storage and retrieval. Calibration data from the

optional Spectrophotometer SU-21 unit is also stored for later retrieval. The

Multisensor design enhances color stability when used within the Canon

Calibration Link, while its robust design enhances registration and improves jam

detection.

The Canon Calibration Link system for the S-series printers is a Canon

utility that utilizes an imagePROGRAF iPF6400S equipped with an

optional Spectrophotometer Unit SU-21 to calibrate third-party media.

The resulting calibration data is distributed to the imagePROGRAF

iPF6400S/iPF8400S/iPF9400S printer in the Calibration Link

As an ENERGY STAR Partner, Canon U.S.A., Inc. (Canon USA) has determined

that the imagePROGRAF iPF6400S printer meets the Energy Star guidelines for

energy efficiency.

imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide September 2013

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II. Design Features

A. Spectrophotometer Unit SU-21

The optional Spectrophotometer Unit SU-21 includes an X-Rite color

measuring unit and Calibration White Tile. The Spectrophotometer Unit

must be mounted on an imagePROGRAF iPF6400S printer in order to

perform color calibration for third-party media. A profile of the media is

created and stored on the printer’s hard drive for distribution to the

imagePROGRAF iPF6400S/8400S/9400S printer models participating in

the Canon Calibration Link system. Measurement charts for various third-

party media along with an accompanying label of the measured results can

be printed. The Spectrophotometer Unit SU-21 can be transferred from one

imagePROGRAF iPF6400S printer to another.

1. X-Rite Spectrophotometer Color Measuring Unit

The X-Rite Color Measuring Unit is a high speed, high precision color

sensor that is mounted inside the Spectrophotometer SU-21 unit. It is

compliant with the new X-Rite XRGA standard and supports switching

between tungsten and UV-Led light sources. Its unique position within

the Spectrophotometer SU-21 unit is optimized for the printing, drying,

and measuring of the calibration charts. Canon recommends that an

annual calibration of the X-Rite sensor be performed in order to confirm

its default value.

2. Spectrophotometer Calibration White Tile

The Calibration White Tile mounted below the X-Rite

Spectrophotometer is positioned for automatic calibration of the

Spectrophotometer. A clean tile is required for perfect calibration. Each

tile is uniquely matched to its original Spectrophotometer and must be

returned with the unit when recertification or repair is needed.

imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide September 2013

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3. X-Rite Spectrophotometer Calibration

The X-Rite Spectrophotometer can be adjusted to its original accuracy

by calibrating it once a year. Calibration may be required when

calibration results exceed∆E≤ 2.0 , or when there is a sudden shift of

∆E1.5 or more from the previous measurement.

Calibration may also be required after unsuccessful attempts to clean

the calibration white tile. Calibration is required when the X-Rite

Spectrophotometer Color Sensor’s measurable range has been

exceeded, and a “Sensor Error” message is displayed on the printer.

Canon recommends that an annual calibration of the X-Rite sensor be

performed in order to confirm its default value. When requesting

calibration, the authorized servicer, or end user, must contact the

Canon CITS hotline at 1-800-423-2366 to arrange for shipment of the

X-Rite Spectrophotometer Color Sensor and Calibration White Tile to

Canon. CITS will arrange for the X-Rite Spectrophotometer Color

Sensor and Calibration White Tile to be shipped to Canon. Within ten

(10) weeks, the calibrated items will be returned to the sender.

4. X-Rite Spectrophotometer Certificate of Conformance

The X-Rite Spectrophotometer is bundled with a Calibration Certificate

of Performance to confirm the measured accuracy of the X-Rite

Spectrophotometer Color Sensor calibration during the warranty period

and after subsequent calibrations. Canon USA recommends that the

installation date of the Spectrophotometer and other items are recorded

on the certificate.

Figure 1 - Certificate of Conformance

imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide September 2013

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B. Color Calibration Management Console

The enhanced Color Calibration Management Console (CCMC) is a

Canon software utility for centralized color management of S-series printers

in the Calibration Link. When CCMC is enabled, printers in the Calibration

Link can be monitored and calibrated for optimal color accuracy.

Calibration notification intervals can be set based on dot count or actual

color measurement results. The Color Management Console is available at

no charge.

Figure 2 - Color Calibration Management Console

imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide September 2013

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C. Calibration Link

Calibration Link is a color management system exclusive to Canon. This

color management system delivers color stability across multiple printers.

This Calibration Link strengthens support for third-party media and is

available specifically for the imagePROGRAF iPF6400S/8400S/9400S

series printers.

The Calibration Link function is accomplished by performing color

calibration utilizing an imagePROGRAF iPF6400S printer in the linked

chain. The printer prints a page of calibration targets that are measured

with the Spectrophotometer Unit SU-21 mounted on the imagePROGRAF

iPF6400S printer. The calibration data is stored and sent to other printers in

the Calibration Link.

Figure 3 - Calibration Target

D. Ink Supply System

The imagePROGRAF iPF6400S printers are capable of continuous printing

when changing ink cartridges. To facilitate continuous printing, the printer

stores a reserve ink supply in individual Ink Sub-tanks. The Ink Sub-tanks

allow the user to replace the ink cartridges on the fly for continuous

printing. The smallest ink cartridge contains 130 milliliters of ink while the

larger cartridge contains 300 milliliters of ink. The ink supply system

supports ink level detection to trigger audible printer alarms when ink levels

become low or empty.

E. Multisensor

The Multisensor is capable of sensing and calibrating third-party

imagePROGRAF print media. The specialized lens with its small focal

diameter improves image detection and image variation tolerance.

Separate edge detection, gap detection, and density detection functions

converge to optimize custom media support. The Multisensor design also

offers increased tolerance to external light thereby allowing some of its

operations to be visible from the transparent observation windows on the

printer cover.

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