Electrolux PUREi9 Bedienungsanleitung
Frequently Asked Questions
Will this robot vacuum cleaner replace my other vacuum cleaners?
No, in areas where the robot cannot reach, such as staircases, bookshelves, underneath
very low furniture, etc. However, if robot is used regularly, the total amount of dust in the
room is reduced. This reduces the need for manual vacuuming.
Can I use the robot without downloading the app?
Yes you can by just pushing the play button. However, we strongly advise you download the
app and connect it to your home WiFi so that your robot updates with the latest software for
best performance. The app also enables you to schedule clean and helps with
troubleshooting issues.
Can I use more than 1 smart phone to control the robot?
Yes, you can use more than one smart phone for the same robot (no limit to this) as long as
it is logged in to the same account.
Why is my robot not navigating back to its charging base?
The charging base needs to be placed according to the instruction manual: ideally on hard
floors; against a wall; within range of the Wi-Fi router; 0.5m free space on both sides and
1.5m free space in front. Also ensure the metal connecters on the charging base and robot
are clean so that it can charge properly (this can be effective with a dry scouring pad).
Do I need to do anything with my home before I use the robot for the first time?
Before cleaning, remove small and fragile items such as clothes, paper and power cords
from the floor. If the robot passes over a power cord and vacuums it, there is a risk that an
object can be pulled down from a table or shelf. Larger items such as chairs can be left out
as the robot vacuums around these. Floor to ceiling mirrors and windows can interfere with
the navigation system due to the reflective light.
Can I use the cleaner in the bathroom?
Yes, but make sure there is not any water or moisture on the floor. The suction of liquids will
void your warranty, so it important to mop up any liquids on the floors or restrict access to
wet areas such as showers.
Last updated: 09/04/2019
What should I do when an error message is displayed?
1. Find the list of Error Codes in the instruction manual with corrective action.
2. The error will also show up on the app with corrective action.
What is the official run time?
When the battery is new, the robot will clean for up to 40 minutes in normal mode and up to
60 minutes on Eco mode (depending on the floor type, cleanliness and obstacles).
The robot stops cleaning and returns to the charger, what happened?
It is most likely that it needs to recharge. You will see the home button light up as it returns
back to the charging base. While charging, you should see the battery and play/pause
button flash to indicate it is charging and will resume cleaning where it stopped. The robot
will recharge up to 90% (approx. 2 hour charge) to allow for a quicker clean.
I paused my robot and it does not go back to where it last vacuumed?
If you push the stop button during the cleaning process, this will cancel its cleaning cycle.
We recommend you push the ‘pause’ button on the app instead.
How often should I clean the filter?
For best performance, we recommend that the filter be cleaned every 5th time (by rinsing
under gentle cold water and leaving to dry completing for at least 24 hours) and replaced
every 6 months. Replacement filters can be purchased as part of a performance kit (code:
ERK2).
I received an ERK2 kit with a brush cover. What do I do with that?
This is to be used in conjunction with the brush roll that came with the ERK2 kit. This is
because the new brush roll has a different sized cap which requires the new cover to
accommodate it.
Can I use it to clean thick rugs?
The robot can climb obstacles up to 2.2 cm high. For medium-pile rugs (1.5 cm-2.2 cm), the
robot will first clean around it and return later to climb and clean it separately. If you have
dense or high pile carpet, the robot may not be able to clean it. If the robot is used to clean
rooms with wall-to wall carpet, it is recommended you remove the side brush to avoid
damaging it.
The robot detects false obstacles and avoids them
You probably have shiny floors and / or strong sunlight. Thick / dense carpets can cause this
problem as well. If the robot continues to behave like this regularly; contact Electrolux
Platinum Service.
What happens if a (new) obstacle gets in the area already mapped by the robot?
The
robot will recognizes new objects in the room and modify the cleaning path accordingly. This
may cause less efficient cleaning or longer cleaning time so we recommend to use the robot
during working hours (when nobody is at home).
Last updated: 09/04/2019
Does the PUREi9 function with voice assisted devices such as Google Home or Amazon
Echo?
Yes it will. You will need to connect it to an intermediary programme/app called IFTTT to link
it with these devices. IFTTT also allows you to link it to many other programmes and devices
such as motion sensors, smart lights or email.
Can I use the robot with an armed home alarm system?
Yes, if you have a movement detector based alarm system that can be set-up to "pet" mode.
For further information please contact the supplier/retailer of your alarm system.
Can I use the robot if I have a pet(s) at home?
Yes you can. We suggest that do not leave the pet(s) alone with the cleaner. Note: any kind
of damaging or malfunction because of pets are out of warranty.
I used my robot for a spot clean but it does not return back to base?
If you start the robot when it is not at the charging base and ask it to go home, it will most
likely go back to where it began as that is what it considers its home (especially if the
charging base is not in its field of sight).
How do I know if I need to change the batteries?
The display does not turn on anymore, or the red battery symbol is shown on the robot. If
the battery is fully charged and the failure code E:2x is shown, this can be a sign of poor
not charged batteries or sign of poor batteries. Please call Platinum Service to check or buy
new battery packs (both batteries needs to be exchanged as they are paired).
The cleaning performance is not as good as it once was. What should I do?
1. Regularly clean the filter by following the steps in the instruction manual. For best
performance, we recommend to clean the filter after every 5th vacuum and to
replace it every 6 months.
2. Check the brush roll does not have entangled threads. If so, snip them away with
scissors.
3. Check the side Powerbrush is not tangled or clogged with debris. Replacement
side brushes can be ordered through the app (Ref: ERK2 / ERSB2).
4. Check the air channel by first removing the dust container and then remove any
clogged debris.
5. Put the robot on charger and let the battery be full charged (3 hours).
Last updated: 09/04/2019
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