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Hardware

Maintenance

Manual

xSeries

360

Type

8686

ERserver

򔻐򗗠򙳰

Hardware

Maintenance

Manual

xSeries

360

Type

8686

ER s e r v e r

򔻐򗗠򙳰

Note:

Before

using

this

information

and

the

product

it

supports,

be

sure

to

read

the

general

information

under

“Notices”

on

page

178.

Eighth

Edition

August

2004

The

following

paragraph

does

not

apply

to

the

United

Kingdom

or

any

country

where

such

provisions

are

inconsistent

with

local

law:

INTERNATIONAL

BUSINESS

MACHINES

CORPORATION

PROVIDES

THIS

PUBLICATION

“AS

IS”

WITHOUT

WARRANTY

OF

ANY

KIND,

EITHER

EXPRESS

OR

IMPLIED,

INCLUDING,

BUT

NOT

LIMITED

TO,

THE

IMPLIED

WARRANTIES

OF

MERCHANTABILITY

OR

FITNESS

FOR

A

PARTICULAR

PURPOSE.

Some

states

do

not

allow

disclaimer

of

express

or

implied

warranties

in

certain

transactions,

therefore,

this

statement

may

not

apply

to

you.

This

publication

could

include

technical

inaccuracies

or

typographical

errors.

Changes

are

periodically

made

to

the

information

herein;

these

changes

will

be

incorporated

in

new

editions

of

the

publication.

IBM

may

make

improvements

and/or

changes

in

the

product(s)

and/or

the

program(s)

described

in

this

publication

at

any

time.

This

publication

was

developed

for

products

and

services

offered

in

the

United

States

of

America.

IBM

may

not

offer

the

products,

services,

or

features

discussed

in

this

document

in

other

countries,

and

the

information

is

subject

to

change

without

notice.

Consult

your

local

IBM

representative

for

information

on

the

products,

services,

and

features

available

in

your

area.

Requests

for

technical

information

about

IBM

products

should

be

made

to

your

IBM

reseller

or

IBM

marketing

representative.

©

Copyright

International

Business

Machines

Corporation

2003.

All

rights

reserved.

US

Government

Users

Restricted

Rights

–

Use,

duplication

or

disclosure

restricted

by

GSA

ADP

Schedule

Contract

with

IBM

Corp.

About

this

manual

This

manual

contains

diagnostic

information,

a

Symptom-to-FRU

index,

service

information,

error

codes,

error

messages,

and

configuration

information

for

the

IBM

®

Eserver

xSeries

®

360,

Type

8686.

Important:

This

manual

is

intended

for

trained

servicers

who

are

familiar

with

IBM

xSeries

products.

Important

safety

information

Be

sure

to

read

all

caution

and

danger

statements

in

this

book

before

performing

any

of

the

instructions.

Leia

todas

as

instruções

de

cuidado

e

perigo

antes

de

executar

qualquer

operação.

Prenez

connaissance

de

toutes

les

consignes

de

type

Attention

et

Danger

avant

de

procéder

aux

opérations

décrites

par

les

instructions.

Lesen

Sie

alle

Sicherheitshinweise,

bevor

Sie

eine

Anweisung

ausführen.

Accertarsi

di

leggere

tutti

gli

avvisi

di

attenzione

e

di

pericolo

prima

di

effettuare

qualsiasi

operazione.

Lea

atentamente

todas

las

declaraciones

de

precaución

y

peligro

ante

de

llevar

a

cabo

cualquier

operación.

WARNING:

Handling

the

cord

on

this

product

or

cords

associated

with

accessories

sold

with

this

product,

will

expose

you

to

lead,

a

chemical

known

to

the

State

of

California

to

cause

cancer,

and

birth

defects

or

other

reproductive

harm.

Wash

hands

after

handling.

ADVERTENCIA:

El

contacto

con

el

cable

de

este

producto

o

con

cables

de

accesorios

que

se

venden

junto

con

este

producto,

pueden

exponerle

al

plomo,

un

elemento

químico

que

en

el

estado

de

California

de

los

Estados

Unidos

está

considerado

como

un

causante

de

cancer

y

de

defectos

congénitos,

además

de

otros

riesgos

reproductivos.

Lávese

las

manos

después

de

usar

el

producto.

Online

support

You

can

download

the

most

current

diagnostic,

BIOS

flash,

and

device

driver

files

from

http://www.ibm.com/pc/support

on

the

World

Wide

Web.

©

Copyright

IBM

Corp.

2003

iii

iv

Hardware

Maintenance

Manual:

xSeries

360

Type

8686

Contents

About

this

manual

.

.

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. iii

Important

safety

information

.

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. iii

Online

support

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. iii

General

checkout

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.1

Features

overview

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.3

Features

and

specifications

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.4

Notices

and

statements

used

in

this

book

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.4

What

the

xSeries

360

offers

.

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.5

Reliability,

availability,

and

serviceability

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.7

Controls

and

indicators

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.8

Operator

information

panel

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.9

Turning

on

the

server

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.10

Turning

off

the

server

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.11

Standby

mode

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.12

Diagnostics

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.13

Diagnostic

tools

overview

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.13

POST

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.14

Error

logs

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.14

Small

computer

systems

interface

(SCSI)

messages

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.14

Diagnostic

programs

and

error

messages

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.15

Starting

the

diagnostic

programs

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.15

Error

code

format

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.16

Text

message

format

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.16

Viewing

the

test

log

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.17

Viewing

the

System

Event/Error

log

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.17

Diagnostic

error

messages

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.17

Recovering

the

BIOS

code

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.18

Power

supply

LEDs

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.19

Level

2

Light

Path

Diagnostics

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.19

Level

2

diagnostic

panel

LEDs

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.20

Level

2

Light

Path

troubleshooting

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.21

Power

checkout

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.22

Error

symptoms

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.22

Ethernet

controller

troubleshooting

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.22

Battery

replacement

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.23

Configuration

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.27

Using

the

Configuration/Setup

Utility

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.28

Starting

the

Configuration/Setup

Utility

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.28

Configuration/Setup

Utility

main

menu

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.28

Using

passwords

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.32

Power-on

password

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.32

Administrator

password

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.33

Remote-control

security

settings

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.34

Using

the

SCSISelect

utility

program

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.34

Starting

the

SCSISelect

utility

program

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.34

SCSISelect

menu

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.35

PXE

Boot

Agent

Utility

program

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.36

Starting

the

PXE

Boot

Agent

Utility

program

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.36

PXE

Boot

Agent

Utility

menu

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.36

©

Copyright

IBM

Corp.

2003

v

ServeRAID

configuration

program

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.37

Configuring

the

Ethernet

controller

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.37

Remote

Supervisor

Adapter

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.38

Remote

Supervisor

Adapter

features

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.38

Setup

requirements

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.38

Using

the

documentation

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.39

Cabling

and

configuring

the

Remote

Supervisor

Adapter

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.39

Configuring

the

adapter

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.41

Using

the

ASM

interconnect

network

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.50

Using

the

ServerGuide

CDs

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.57

Features

at

a

glance

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.58

Setup

and

configuration

overview

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.58

System

partition

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.60

Typical

NOS

Installation

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.60

Setting

up

or

updating

multiple

servers

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.60

Installing

the

NOS

without

ServerGuide

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.61

Additional

programs

included

with

ServerGuide

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.61

Installing

components

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.63

Major

components

of

the

xSeries

360

server

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.64

Internal

connector

and

LED

locations

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.65

System

board

locations

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.65

Level

2

diagnostic

and

system

board

LEDs

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.68

Memory

board

locations

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.70

Remote

Supervisor

Adapter

locations

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.

.71

Before

you

begin

.

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.71

System

reliability

considerations

.

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.71

Working

inside

the

server

with

the

power

on

.

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.

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.

.72

Internal

component

locations

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.72

Removing

the

server

top

cover

and

bezel

.

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.72

Working

with

adapters

.

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.73

Internal

drive

installation

.

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.79

Memory

modules

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.84

Microprocessor

installation

.

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.

.86

VRM

replacement

.

.

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.89

Hot-swap

power

supply

installation

.

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.90

Hot-swap

fan

replacement

.

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.92

Installing

the

serial

cable

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.93

Locking

PCI

slot

6

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.94

Enabling

the

serial

port

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.95

Completing

the

installation

.

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.95

Connecting

external

options

.

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.97

Input/output

ports

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.97

Cabling

the

server

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. 103

FRU

information

(service

only)

.

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.

. 105

Hot-swap

drive

backplane

.

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. 105

Light

path

diagnostic

card

.

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. 106

Operator

panel

card

.

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. 108

PCI

adapter

switch

card

.

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. 109

Power

supply

backplane

.

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.110

System

board/shuttle

.

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.110

Replacing

the

serial

port

cable

.

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.113

Symptom-to-FRU

index

.

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.115

vi

Hardware

Maintenance

Manual:

xSeries

360

Type

8686

Beep

symptoms

.

.

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.115

No

beep

symptoms

.

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.117

Level

2

light

path

LED

errors

.

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.

.118

Diagnostic

error

codes

.

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. 120

Error

symptoms

.

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.

. 127

ServerGuide

error

symptoms

.

.

.

.

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.

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.

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. 131

SMI

Handler

messages

.

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.

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.

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.

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. 132

Power

supply

LED

errors

.

.

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.

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.

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.

. 133

POST

error

codes

.

.

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.

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.

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. 134

ServeRAID

.

.

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.

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. 139

SCSI

error

codes

.

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.

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.

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.

. 139

Temperature

error

messages

.

.

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.

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.

.

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.

.

. 139

Fan

error

messages

.

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.

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.

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.

.

.

.

.

. 140

Power

error

messages

.

.

.

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.

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.

.

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.

.

.

.

. 140

System

shutdown

.

.

.

.

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.

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.

.

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.

.

.

.

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.

.

. 141

Voltage

related

system

shutdown

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 141

Temperature

related

system

shutdown

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 141

DASD

checkout

.

.

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.

.

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.

.

.

.

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.

.

.

.

.

.

.

.

.

.

. 141

Processor

checkout

.

.

.

.

.

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.

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.

.

.

.

.

.

.

.

.

.

. 142

I2C

bus

fault

messages

.

.

.

.

.

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.

.

.

.

.

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.

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.

.

. 142

Undetermined

problems

.

.

.

.

.

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.

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.

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.

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.

.

.

.

.

.

. 143

Related

service

information

.

.

.

.

.

.

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.

.

.

.

.

.

.

.

. 145

Safety

information

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 145

General

safety

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 145

Electrical

safety

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 146

Safety

inspection

guide

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 147

Handling

static-sensitive

devices

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 148

Grounding

requirements

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 148

Safety

notices

(multilingual

translations)

.

.

.

.

.

.

.

.

.

.

.

.

.

. 149

Problem

determination

tips

.

.

.

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.

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.

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.

.

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.

.

. 178

Notices

.

.

.

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.

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.

.

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.

.

.

.

.

.

.

.

.

.

. 178

Trademarks

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 179

Parts

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

. 181

System

.

.

.

.

.

.

.

.

.

.

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.

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.

.

.

.

.

.

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.

.

.

.

. 183

Keyboards

.

.

.

.

.

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.

.

.

.

.

.

.

.

.

.

.

.

. 184

Contents

vii

viii

Hardware

Maintenance

Manual:

xSeries

360

Type

8686