Lenovo ThinkSystem SR650 V2 Service-Handbuch

ThinkSystem SR650 V2

Messages and Codes Reference

Machine Types: 7Z72 and 7Z73

Note

Before sing this information and the prod ct it s pports, be s re to read and nderstand the safety

information and the safety instr ctions, which are available at:

http://thinksystem.lenovofiles.com/help/topic/safety_doc mentation/pdf_files.html

In addition, be s re that yo are familiar with the terms and conditions of the Lenovo warranty for yo r server,

which can be fo nd at:

http://datacenters pport.lenovo.com/warrantylook p

Fifth Edition (February 2022)

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered p rs ant to a General Services

Administration (GSA) contract, se, reprod ction, or disclos re is s bject to restrictions set forth in Contract No. GS-35F-

05925.

Contents

Chapter 1. Messages . . . . . . . . . . 1

Chapter 2. XClarity Controller

e ents . . . . . . . . . . . . . . . . . . 3

XCC events that a tomatically notify S pport . . . . 4

XCC events organized by severity. . . . . . . . . 5

List of XClarity Controller events . . . . . . . . 22

Chapter 3. UEFI e ents . . . . . . . . 135

UEFI events organized by severity . . . . . . . 135

List of UEFI events. . . . . . . . . . . . . . 142

Chapter 4. XClarity Pro isioning

Manager e ents . . . . . . . . . . . . 177

LXPM events organized by severity . . . . . . . 177

List of XClarity Provisioning Manager events . . . 180

Appendix A. Getting help and

technical assistance . . . . . . . . . . 201

Tech Tips . . . . . . . . . . . . . . . . . 201

Sec rity advisories . . . . . . . . . . . . . 201

Before yo call . . . . . . . . . . . . . . . 201

Collecting service data . . . . . . . . . . . . 203

Contacting S pport . . . . . . . . . . . . . 203

Index . . . . . . . . . . . . . . . . . . 205

ii ThinkSystem SR650 V2 Messages and Codes Reference

Chapter 1. Messages

When attempting to resolve iss es with yo r server, the best practice is to begin with the event log of the

application that is managing the server:

• If yo are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity

Administrator event log.

• If yo are sing some other management application, begin with the Lenovo XClarity Controller event log.

The event log contains server hardware events that are recorded by the Lenovo XClarity Controller or by

UEFI. In addition, events can be generated when yo perform diagnostic testing on hard drives or memory

thro gh the LXPM (altho gh these events are not stored in the event log).

Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the LXPM.

For each event, a ser action is available to help yo nderstand what m st be done to resolve the iss e.

Important:

• Lenovo XClarity Controller (XCC) s pported version varies by prod ct. All versions of Lenovo XClarity

Controller are referred to as Lenovo XClarity Controller and XCC in this doc ment, nless specified

otherwise. To see the XCC version s pported by yo r server, go to https://sysmgt.lenovofiles.com/help/

topic/lxcc_frontend/lxcc_overview.html.

• Lenovo XClarity Provisioning Manager (LXPM) s pported version varies by prod ct. All versions of Lenovo

XClarity Provisioning Manager are referred to as Lenovo XClarity Provisioning Manager and LXPM in this

doc ment, nless specified otherwise. To see the LXPM version s pported by yo r server, go to https://

sysmgt.lenovofiles.com/help/topic/lxpm_frontend/lxpm_prod ct_page.html.

2ThinkSystem SR650 V2 Messages and Codes Reference

Chapter 2. XClarity Controller e ents

When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity

Controller writes that event in the system-event log on the server.

Notes: Event identifier (ID) is a niq e identifier sed to search for XCC events. The event message may

have one or more arg ments, which co ld be replaceable text of FRU name or sensor name to identify the

failed component. So one XCC event ID co ld represent a generic event or similar fa lts that happened on

different hardware components. The general way of problem determination is to locate the event by ID,

identify the hardware component by message arg ment if it contains hardware component name, and then

perform actions defined in User Action.

Example:

FQXSPCA0017M: Sensor [SensorElementName] has transitioned to critical from a less severe state

where:

• FQXSPCA0017M is the event ID.

• [SensorElementName] is a sensor variable, indicating the name of hardware component. It can be CPU,

PCI adapter, OCP card or chipset. Yo can find the event by the event ID FQXSPCA0017M and perform

actions defined in User Action for the component.

For additional information abo t the Lenovo XClarity Controller event log, see “Viewing Event Logs” section

in the XCC doc mentation compatible with yo r server at https://sysmgt.lenovofiles.com/help/topic/lxcc_

frontend/lxcc_overview.html.

For each event code, the following fields are displayed:

E ent identifier

An identifier that niq ely identifies an event.

E ent description

The logged message string that appears for an event. When the event string is displayed in the event

log, information s ch as a specific component is displayed. In this doc mentation, that additional

information appears as variables, which incl de b t not limited to the following:

• [SensorElementName], [ManagedElementName] , [ProcessorElementName],

[ComputerSystemElementName], [PowerSupplyElementName], ...

• [arg1], [arg2], [arg3], [arg4], [arg5]...

Explanation

Provides additional information to explain why the event occ rred.

Se erity

An indication of the level of concern for the condition. The following severities can be displayed.

• Informational. The event was recorded for a dit p rposes, s ally a ser action or a change of states

that is normal behavior.

• Warning. The event is not as severe as an error, b t if possible, the condition sho ld be corrected

before it becomes an error. It might also be a condition that req ires additional monitoring or

maintenance.

• Error. The event is a fail re or critical condition that impairs service or an expected f nction.

Alert Category

Similar events are gro ped together in categories. The alert category is in the following format: sever ty -

dev ce, where:

• sever ty is one of the following severity levels:

– Critical. A key component in the server is no longer f nctioning.

– Warning. The event might progress to a critical level.

– System. The event is the res lt of a system error or a config ration change.

• dev ce is the specific device in the server that ca sed the event to be generated.

Ser iceable

Specifies whether ser action is req ired to correct the problem.

CIM Information

Provides the prefix of the message ID and the seq ence n mber that is sed by the CIM message

registry.

SNMP Trap ID

The SNMP trap ID that is fo nd in the SNMP alert management information base (MIB).

Automatically contact Ser ice

Yo can config re the Lenovo XClarity Administrator to a tomatically notify S pport (also known as call

home) if certain types of errors are enco ntered. If yo have config red this f nction and this field is set

to Yes, Lenovo S pport will be notified a tomatically if the event is generated. While yo wait for Lenovo

S pport to call, yo can perform the recommended actions for the event.

Note: This doc mentation incl des references to IBM web sites, prod cts, and information abo t

obtaining service. IBM is Lenovo's preferred service provider for the Lenovo server prod cts.

For more information abo t enabling Call Home from Lenovo XClarity Administrator, see http://

sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/admin_set pcallhome.html. In addition, see “XCC

events that a tomatically notify S pport” on page 4 for a consolidated list of all Lenovo XClarity

Controller events that are called home to Lenovo S pport.

User Action

Indicates what actions yo sho ld perform to solve the event. Perform the steps listed in this section in

the order shown ntil the problem is solved. If yo cannot solve the problem after performing all steps,

contact Lenovo S pport.

XCC e ents that automatically notify Support

Yo can config re the XClarity Administrator to a tomatically notify S pport (also known as call home) if

certain types of errors are enco ntered. If yo have config red this f nction, see the table for a list of events

that a tomatically notify S pport.

Table 1. Events that automat cally not fy Support

E ent ID Message String

FQXSPEM4014I The RAID controller has problem with the battery. Please contact technical

s pport to resolve this iss e.([arg1],[arg2],[arg3],[arg4],[arg5])

FQXSPEM4015I The RAID controller detected nrecoverable error. The controller needs

replacement.([arg1],[arg2],[arg3],[arg4],[arg5])

FQXSPEM4025I One or more virt al drive have problem. Please contact technical s pport to

resolve this iss e.([arg1],[arg2],[arg3],[arg4],[arg5])

FQXSPEM4026I Drive error was detected by RAID controller. Please contact technical s pport

to resolve this iss e.([arg1],[arg2],[arg3],[arg4],[arg5])

4ThinkSystem SR650 V2 Messages and Codes Reference

Table 1. Events that automat cally not fy Support (cont nued)

E ent ID Message String

FQXSPIO0011N An Uncorrectable Error has occ rred on [SensorElementName].

FQXSPIO0015M Fa lt in slot [PhysicalConnectorSystemElementName] on system

[Comp terSystemElementName].

FQXSPPW0002L [PowerS pplyElementName] has Failed.

FQXSPPW0035M N meric sensor [N mericSensorElementName] going low (lower critical) has

asserted.

FQXSPPW0047M N meric sensor [N mericSensorElementName] going high ( pper critical) has

asserted.

FQXSPSD0001L The [StorageVol meElementName] has a fa lt.

FQXSPSD0002G Fail re Predicted on [StorageVol meElementName] for array

[Comp terSystemElementName].

FQXSPSD0002L Drive [arg1] in the enclos re/chassis(MTM-SN: [arg2]) has a fa lt.

FQXSPSD0003G Fail re Predicted on drive [arg1] in the enclos re/chassis (MTM-SN: [arg2]).

FQXSPSD0006L Array [Comp terSystemElementName] has failed.

FQXSPSD0008L Array failed on drive [arg1] in the enclos re/chassis (MTM-S/N: [arg2]).

FQXSPSS4004I Test Call Home Generated by ser [arg1].

FQXSPSS4005I Man al Call Home by ser [arg1]: [arg2].

XCC e ents organized by se erity

The following table lists all XCC events, organized by severity (Information, Error, and Warning).

Table 2. Events organ zed by sever ty

E ent ID Message String Se erity

FQXSPBR4000I Management Controller [arg1]: Config ration restored from a file by

ser [arg2].

Informational

FQXSPBR4002I Management Controller [arg1] Reset was ca sed by restoring defa lt

val es.

Informational

FQXSPBR4004I Server timeo ts set by ser [arg1]: EnableOSWatchdog=[arg2],

OSWatchdogTimo t=[arg3], EnableLoaderWatchdog=[arg4],

LoaderTimeo t=[arg5].

Informational

FQXSPBR4005I Management Controller [arg1]: Config ration saved to a file by ser

[arg2].

Informational

FQXSPBR4006I Management Controller [arg1]: Config ration restoration from a file by

ser [arg2] completed.

Informational

FQXSPBT0007I No bootable media available for system

[Comp terSystemElementName].

Informational

FQXSPCA2002I N meric sensor [N mericSensorElementName] going low (lower

critical) has deasserted.

Informational

FQXSPCA2007I N meric sensor [N mericSensorElementName] going high ( pper

non-critical) has deasserted.

Informational

Chapter 2.XClarity Controller events 5

Table 2. Events organ zed by sever ty (cont nued)

E ent ID Message String Se erity

FQXSPCA2009I N meric sensor [N mericSensorElementName] going high ( pper

critical) has deasserted.

Informational

FQXSPCA2011I N meric sensor [N mericSensorElementName] going high ( pper

non-recoverable) has deasserted.

Informational

FQXSPCA2017I Sensor [SensorElementName] has transitioned to a less severe state

from critical.

Informational

FQXSPCA2019I Sensor [SensorElementName] has deasserted the transition to non-

recoverable from a less severe state.

Informational

FQXSPCN4000I Serial Redirection set by ser [arg1]: Mode=[arg2], Ba dRate=[arg3],

StopBits=[arg4], Parity=[arg5], SessionTerminateSeq ence=[arg6].

Informational

FQXSPCN4001I Remote Control session started by ser [arg1] in [arg2] mode. Informational

FQXSPCN4002I User [arg1] has terminated an active console session. Informational

FQXSPCN4003I Remote Control session started by ser [arg1] in [arg2] mode has

been closed.

Informational

FQXSPDA2000I The System [Comp terSystemElementName] has detected a POST

Error deassertion.

Informational

FQXSPDM4000I Inventory data changed for device [arg1], new device data hash=

[arg2], new master data hash=[arg3] .

Informational

FQXSPDM4001I Storage [arg1] has changed. Informational

FQXSPDM4003I TKLM servers set by ser [arg1]: TKLMServer1=[arg2] Port=[arg3],

TKLMServer2=[arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7],

TKLMServer4=[arg8] Port=[arg9].

Informational

FQXSPDM4004I TKLM servers device gro p set by ser [arg1]:

TKLMServerDeviceGro p=[arg2] .

Informational

FQXSPDM4005I User [arg1] has generated a new encryption key pair and installed a

self-signed certificate for the TKLM client.

Informational

FQXSPDM4006I User [arg1] has generated a new encryption key and certificate

signing req est for the TKLM client.

Informational

FQXSPDM4007I User [arg1] has imported a signed certificate for the TKLM client from

[arg2].

Informational

FQXSPDM4008I User [arg1] has imported a server certificate for the TKLM server. Informational

FQXSPDM4009I User [arg1] has [arg2] file [arg3] from [arg4]. Informational

FQXSPDM4010I Inventory data collecting and processing complete for [arg1],

seq ence n mber is [arg2].

Informational

FQXSPEA2001I Sensor [SensorElementName] has deasserted the transition from

normal to non-critical state.

Informational

FQXSPEA2002I Sensor [SensorElementName] has transitioned to a less severe state

from critical.

Informational

FQXSPEM0003I The Log [RecordLogElementName] has been cleared. Informational

FQXSPEM0004I The Log [RecordLogElementName] is f ll. Informational

FQXSPEM0005I The Log [RecordLogElementName] is almost f ll. Informational

6ThinkSystem SR650 V2 Messages and Codes Reference

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