Medline Microban MDS86960KDMB Bedienungsanleitung

MDS86960KDMB Troubleshooting Guide –Optum

2804

Note: This is to be used as a guide. Please defer to Product Instructions for Use of full instructions, warning,

and contraindications.

Product Description

Product Name: Knockdown Transfer Bench with Microban

Product SKUs: MDS86960KDMB and MDS86960KDMBH

Product Description: A transfer bench is ideal for those

with limited mobility and at risk for falls. The user can sit

down on the outside of the bathtub, swing their legs over

the tub wall and enter the tub by grasping the armrest

and sliding across the bench—then safely sit on the

bench while bathing. Weight capacity is 350 Ibs.

Troubleshooting Topics

Top Issue # 1 –Missing Parts

Note: the color and style of some components might

Differ from the advertised packaging and this is because

we are continuously making product improvements.

Reference Figure 2 and the picture in the appendix on

page 3 for futher reference of the parts that should be

included with this product (Note: there are only two

suction cup legs). Please also reference the manual

during trouble shooting to eliminate any assembly

issues.

Top Issue # 2 –Disengaging the Suction Cup Tips

To disengage suction cup tip DO NOT pull leg up

with force –this will cause the tip to tear. Instead

grab ahold of two of the three small release tabs on the top

of the suction cup. Rotate clockwise until the suction cup

loses the grip of the tub. Repeat for the other suction cup.

Figure 2 - Top Issue #1 Visual Aid

Figure 1 –Product Photo

Complaint Form

☐Troubleshooting was attempted and could not resolve the issue

Document the following information below. Do not leave blank fields.

Convey Representative Name

Customer Name

Customer Phone Number

Customer Address

Customer Email Address

Item Number

MDS86960KDMBH

Optum Item Number

2804

Age of Product (estimated)

Product Serial or Lot Number

Photo Available?

Defect Code

Check as many error codes are applicable to the

customer issue.

☐Defect Code 1: Missing Parts

☐Defect Code 2: Disengaging the

Suction Cup Tips

☐Defect Code 3: Other, please

explain _____________

Additional Information:

Locating the Lot Number

Lot numbers are crucial for trending purporses

Reference Figure 3 for the location of the Lot number on the

package the product comes in (i.e. on the bottom of the

box).

The lot # is also found on the product. This sticker

will be located underneath the bench.

legs.

Figure 3 –Lot # Visual Aid

Appendix:

Item

Photo

This item will come with a detachable

backrest.

Make sure the backrest is attached facing

the seat and right side up.

This part of the product is two thirds

of the seat.

The right side of the backrest will

attached where the black arrow is

indicating.

Additionally, this part of the product will

have two legs attached to it. Referencing

the picture, the legs will attached to the

left on the metal extensions.

This is the other one third of the seat.

The left side of the backrest will attached

where the black arrow is indicating.

The sections circled in the picture indicate

where the armrest will attached. Notes:

ensure the armrest is facing up.

Additionally, this part of the product will

have two legs attached to it. Referencing

the picture, the legs will attached to the

left on the metal extensions.

This picture shows the four

attachable and adjustable legs that

come with the product.

Two of these legs are have suction feet.

Each leg has a clip that will attach it to

the seat that it attaches to (this part is

circled in the picture).

This is a picture of the armrest.

The armrest will be attached to the one

third portion of the seat.

The armrest should be facing up.

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