Nortel Enterprise Edge CAPN Stücklistenhandbuch

P0908521 Issue 02

Enterprise Edge

CAPN

User Card

Page 1 Enterprise Edge CAPN User Card

The Central Answering Position (CAPN)

Why use the

CAPN? The Enterprise Edge Central Answering Position (CAPN) consists of an

Enterprise Edge M7324N Telephone and one or two Enterprise Edge

CAPN modules. The CAPN allows you to:

• answer calls made from outside your Enterprise Edge system

• check the busy/not busy or Do Not Disturb status of the telephones in

your Enterprise Edge system

• transfer calls to your co-workers’ telephones

• use many more features and autodial numbers with one-touch access

What is a CAPN

module? A CAPN module is an add-on device which provides 48 extra memory or

line buttons for the M7324N Telephone. A CAPN module is connected to

the side of the M7324N; a second CAPN module can be connected to the

first CAPN module. See the Enterprise Edge Central Answering Position

Installer Card for instructions on installation. When two CAPN modules

are connected to an Enterprise Edge M7324N Telephone, they provide a

total of 96 extra memory or line buttons for the M7324N Telephone.

Enterprise Edge M7324N Telephone with one CAPN module attached.

By pressing a ringing line button on your CAPN module and lifting the

handset, you can answer a call made from outside your Enterprise Edge

system. Pressing the appropriate programmed memory buttonallows you

to automatically dial an internal or external number, or use a feature.

Note:A headset may be plugged into the bottom of the M7324N

Telephone when Handsfree has been administered.

Page 2 Enterprise Edge CAPN User Card

Checking the pre-assigned CAPN module buttons

About pre-

assigned buttons When one or two CAPN modules are first plugged into your telephone,

each CAPN module button is pre-assigned either to select a line or dial

an internal number.

If you have been assigned up to 8 lines, you can select them by pressing

the buttons in the left-hand column of your M7324N Telephone.

Remaining lines are assigned to buttons on the CAPN module(s),

beginning at the top left-hand corner of the first CAPN module and

moving down.

After lines are assigned, any remaining buttons on your CAPN module(s)

become Internal Autodial buttons, starting with the lowest default internal

number. These internal numbers can be between two and seven digits.

The numbering length is controlled in programming.

Note:In order for lines to be automatically assigned to buttons on your

CAPN module, your telephone must first be designated as a CAPN

in programming.

Checking the pre-

assigned CAPN

module buttons

1. Replace the handset.

2. Press ƒ•‚.

3. Press the buttons you want to check and read the display.

4. Ensurethatyoulabelallpre-assignedlinebuttonsandInternalAutodial

buttons correctly in the space provided beside each button.

5. Press ƒwhen you are finished.

Customising your

CAPN module You can program any of the buttons on your CAPN module that do not

select lines. These buttons can be programmed to automatically dial

internal or external numbers. You can also program features onto CAPN

module buttons. If you want more line buttons programmed, see your

System Administrator.

Your CAPN module will be most effective if you use it along with the Call

Park, Transfer, Conference/Transfer, Camp-On, Message, or Voice Call

features.

Make sure that these features are programmed on your CAPN module by

following the steps presented in this card.

Page 3 Enterprise Edge CAPN User Card

Programming CAPN module buttons

Programming

CAPN module

buttons

Monitoring

Internal Autodial

indicators

It is important that you pay attention to the indicators beside the Internal

Autodial buttons on your CAPN module. This tells you the status of an

Enterprise Edge telephone when you answer an external call.

The status of an Enterprise Edge telephone cannot be monitored by your

CAPN module if an Internal Autodial button has not been programmed.

External Autodial

1. Replace the handset.

2. Press ƒ•⁄.

3. Press a CAPN module button.

4. Dial the external number.

5. Press OK to store the number.

6. Label your new button.

Erasing memory buttons

1. Replace the handset.

2. Press ƒ•⁄.

3. Press the memory button you

want to erase.

4. Press OK to erase the button.

Moving external line buttons

1. Replace the handset.

2. Press ƒ•⁄.

3. Press the line button that you

want to move.

4. Press the memory button on

your telephone or CAPN

module to which you want the

line moved.

5. Label your new button.

Internal Autodial

1. Replace the handset.

2. Press ƒ•¤.

3. Press a CAPN module button.

4. Dial the internal number.

5. Label your new button.

Features

1. Replace the handset.

2. Press ƒ•‹.

3. Press a CAPN module button.

4. Press ƒand the feature

code.

5. Label your new button.

An indicator appears:

• when the telephone is active

on an internal or external line

• when the telephone is using

the Do Not Disturb feature

No indicator appears:

• when the telephone is idle

• when the telephone is ringing

• when the telephone has one

or more calls on hold, but is

not connected to any active

calls

Page 4 Enterprise Edge CAPN User Card

Answering and transferring a call

Answering and

transferring a call Most of the telephone calls which you deal with should involve the

following procedures:

1. Answer a call made from outside the Enterprise Edge system.

2. Determine whom the call is for.

3. Check the status of the destination Enterprise Edge telephone on the

CAPN module.

4. If the indicator is OFF, transfer the call to that telephone.

If the indicator is ON, use the Send Message, Ring Again on Busy, or

Camp-On feature.

Note:If your telephone has been assigned as a CAPN in programming,

you can send up to 30 messages. If your telephone has not been

assigned as a CAPN, you can send up to four messages.

Other Enterprise

Edge documents Please be sure to read your Enterprise Edge M7324N User Card and

your Enterprise Edge Prime Telephone User Card (if applicable). They

contain information which should help you to use Enterprise Edge

features more effectively with your CAPN.

Page 5 Enterprise Edge CAPN User Card P0908521 Issue 02

Installation Notes

Installing the

CAPN The Enterprise Edge Station Auxiliary Power Supply is required to

operate the CAPN module.

Initialising the

CAPN You must initialise each CAPN module individually during the first ten

seconds after powering up to establish the default setting for the

programmable memory buttons.

Once a module is initialised, the programming is retained regardless if it

is moved or a second CAPN module is connected to it.

If the CAPN module indicators have stopped flashing, unplug the module

and then reconnect it. The indicators should turn on and flash for ten

seconds.

To initialise the CAPN module:

While the CAPN indicators are flashing, simultaneously press the two

buttons on the lower left side and the lower right side of the CAPN

module.

The indicators turn on one at a time in sequence, beginning at the lower

right corner of the module. The indicators then turn off. After all the

indicators turn off, the CAPN module is initialised and ready to use.

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