Pro-face GP3000 Series Betriebsanleitung
1-1
1 Troubleshooting
This chapter describes solutions for problems you may encounter while using the
GP3000 series. Read the section describing the problem you are encountering.
1.1 Identifying the problem....................................................................................1-2
1.2 Problems with PC operation............................................................................1-3
1.3 Problems with Display operation...................................................................1-47
1.4 Problems with communication with connected devices................................1-60
1.5 Problems with communication with I/O units.................................................1-73
1.6 When an error message is displayed (Error code list)..................................1-87
1.7 If the problem still continues........................................................................1-164
Identifying the problem
Maintenance/Troubleshooting 1-2
1.1 Identifying the problem
Once you have identified the problem, find the problem in the table below and read the section
offering the solution. When an error message/code is displayed and you want to know the handling
method, see the following section.
)“1.6 When an error message is displayed (Error code list)” (page 1-87)
When? Problem Reference page for solution
Operating soft-
ware (GP-Pro
EX) on a PC
Software (GP-Pro EX) cannot be
installed. )“1.2.1 GP-Pro EX cannot be installed”
(page 1-3)
Software (GP-Pro EX) does not
start or terminates abnormally. )“1.2.2 GP-Pro EX does not start or ter-
minates abnormally” (page 1-9)
Project files cannot be transferred
through the use of the USB cable,
Ethernet cable, CF card, or modem.
)“1.2.3 Project files cannot be trans-
ferred” (page 1-13)
Online update fails. )“1.2.4 Online update fails” (page 1-32)
Operating the
Display
The touch panel (switch) for the
Display does not respond. The Dis-
play freezes.
)“1.3.1 The touch panel (switch) does
not respond” (page 1-47)
The touch panel (switch) for the
Display does not respond to touch
but another area responds instead.
The panel responds when nothing is
touched.
)“1.3.2 The touch panel (switch) of the
Display does not respond to touch but
another area responds instead (The
panel responds when nothing is
touched)” (page 1-49)
The Display does not turn ON. The
initial screen is not displayed. The
screen remains black.
)“1.3.3 The Display does not turn ON
(The initial screen is not displayed. The
screen remains black.)” (page 1-51)
The buzzer sounds continuously. )“1.3.4 An alarm sounds continuously”
(page 1-54)
Lines or streaks appear on the Dis-
play screen. The screen turns white.
)“1.3.5 Lines (streaks) appear on the
screen. The screen turns white.” (page
1-56)
Communicating
with a con-
nected device
Communication fails on all screens. )“1.4.1 Communication fails on all
screens” (page 1-60)
Communication fails on specific
screens. )“1.4.2 Communication fails on specific
screens” (page 1-65)
Communication is slow. )“1.4.3 Communication is slow” (page 1-
67)
Communication stops intermittently. )“1.4.4 Communication stops intermit-
tently” (page 1-70)
Using the
expansion
options
The devices connected to the DIO
interface do not turn ON/OFF.
)“1.5.1 The device connected to the DIO
interface does not turn ON/OFF” (page
1-73)
The FLEX NETWORK unit,
PROFIBUS (Slave) unit, or VM
unit does not operate properly. In
such cases, you need to refer to the
manual for the respective unit. The
section in this chapter lists the
names of the manuals.
)“1.5.2 FLEX NETWORK unit cannot
operate properly” (page 1-76)
Problems with PC operation
Maintenance/Troubleshooting 1-3
1.2 Problems with PC operation
1.2.1 GP-Pro EX cannot be installed
Does your PC meet the operating environment of GP-Pro EX?
GP-Pro EX must be installed on a PC which meets the following operating environment.
∗Since GP-Pro EX operates through the use of the .NET Framework, only the operating sys-
tems shown in the table are supported.
Did you log in to Windows®using an account with administrator authority
before the installation?
Cause
If you do not log in as an administrator, you may not be able to access folders necessary
for the installation.
Solution
Log in using an account with administrator authority and then install the software.
• Checking the account (when Windows®2000 is used)
(1) Click the Start button, select [Settings], and click [Control Panel].
PC Required Specifications
OS Windows®2000 (Service Pack 3 or later)/
XP (Home Edition/Professional)
CPU Pentium®III (800MHz or more) Pentium®4 1.3GHz or
above is recommended.
Memory 512 MB or more (1GB or above is recommended.)
Hard Disk Space 420 MB or more (Enough free space to install GP-Pro EX)
Problems with PC operation
Maintenance/Troubleshooting 1-4
(2) When [Control Panel] opens, double-click [Users and Passwords].
(3) The following dialog box appears. When the current logon account has administrator
authority, [Administrators] is shown under [Group] for [User Name] of the account. When
[Guests] is shown, you need to use another account to log in to the system.
Problems with PC operation
Maintenance/Troubleshooting 1-5
• Checking the account (when Windows®XP is used)
(1) Click the Start button and click [Control Panel].
(2) When [Control Panel] opens, select [User Accounts].
(3) When the current logon account has administrator authority, [Computer administrator] is
shown under the account name. When only accounts with [Limited account] are displayed,
you need to use another account to log in to the system.
• When [Classic View] is selected for displaying [Control Panel], [Control
Panel] is displayed as a window similar to the one below.
Problems with PC operation
Maintenance/Troubleshooting 1-6
Has “Multilingual Manager” been activated when “RAKURAKU
CHUGOKUGO” (V2, V2 + translation, V3) or “RAKURAKU KANKOKUGO”
(V1.5, V2) is installed on the PC?
Multilingual Manager
Cause
Multilingual Manager is an application program supplied with the translation software
“RAKURAKU CHUGOKUGO” and “RAKURAKU KANKOKUGO” provided from
OMRON SOFTWARE CO., Ltd. This program is installed during the installation of
“RAKURAKU CHUGOKUGO” or “RAKURAKU KANKOKUGO”, and registered as
a startup program by default. When the icon shown above is displayed in the Task Tray,
Multilingual Manager has been activated. When Multilingual Manager has been acti-
vated, the GP-Pro EX installer waits for a response, and the installation halts and appears
to stop.
Solution
Download the software patch for Multilingual Manager from the homepage of OMRON
SOFTWARE (URL: http://www.omronsoft.co.jp/SP/support/win/raku2ck/cyuui.html),
and execute the patch. Then try installing GP-Pro EX again.
If you start installing GP-Pro EX when Multilingual Manager is activated, stop the
installation using the following procedure and then download the software patch men-
tioned above.
• When the installer halts while showing the installation in progress dialog box or com-
pletion dialog box
(1) Right-click an empty spot in the Taskbar. Click [Task Manager] in the displayed context
menu.
• Although the figure above shows the Taskbar for Windows®XP, the
procedure for Windows®2000 is the same.
Right-click an
empty spot in this
area.
Problems with PC operation
Maintenance/Troubleshooting 1-7
(2) When [Windows Task Manager] opens, click the [Processes] tab and select IDriver.exe.
(3) Click the [End Process] button to force termination of IDriver.exe.
(4) When IDriver.exe is terminated, the remaining installation process resumes and finishes.
Continued
Problems with PC operation
Maintenance/Troubleshooting 1-8
• When the completion dialog appears immediately the installer starts
When the installer is forced to terminate during installation, IDriver.exe or Windows®
Installer remains running. If an attempt is made to start the installer again, an internal
error occurs, leading to abnormal completion with the following dialog.
(1) Exit the installer, restart the PC, and then install the software again.
• Before starting install-related operations (installation, repair installation,
uninstallation), be sure to exit from all application programs including
Multilingual Manager.
Problems with PC operation
Maintenance/Troubleshooting 1-9
1.2.2 GP-Pro EX does not start or terminates
abnormally
Is an error message displayed?
At startup of Editor
Cause
If any of the following error messages appears, two or more GP-Pro EXs or different
versions of GP-Pro EX cannot be started.
Solution
The number of GP-Pro EXs that can run at the same time is two. Different versions of
GP-Pro EX do not run at the same time. Start the same version of GP-Pro EX as the one
currently running.
At startup of a project file
Cause
If an error message, as shown below, appears when opening a project file, the project file
you tried to open may have been created using the later version of GP-Pro EX. A project
file created by the later version of GP-Pro EX does not open by the lower version of GP-
Pro EX.
Solution
Use the same version of GP-Pro EX as or later version of GP-Pro EX than the one that
created the project file.
• For details about the error messages, refer to the following page.
)“1.6.1 Software (GP-Pro EX)-related errors u Startup” (page 1-93)
Problems with PC operation
Maintenance/Troubleshooting 1-10
Is it specific project file that you cannot start?
Cause
If you cannot open the specific project file but other project files, then that file may have
a problem.
Solution
The project file that didn’t open properly may have a problem. Copy the data and trans-
fer the copied project file again. For the copy procedure, see the following section.
)GP-Pro EX Reference Manual “5.8 Copying a Screen from Another Project” (page
5-45)
Is the GP-Pro EX terminates abnormally when you open the specific file?
Cause
If you cannot operate the specific screen data but other screen data, then that screen data
may have a problem.
Solution
The screen data may have a problem. Create a new screen data.
• The contents which can be copied with [Copy from another Project] are the
contents of the base screen and window screen only. Since other contents
cannot be copied, you need to set them again.
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