Avaya NEC NEAX 2400 IMS Kurzanleitung

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc.’s experience configuring its systems.

These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products.

Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the the

TAC/TSO at (408) 922-1822 and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for

errors or omissions contained herein.

Configuration Note 6057 - Ver A (1/98)

NEC NEAX 2400 IMS with

Series 5200 Software

TDM

BUS

CPU

NEAX 2400 IMS Overture 200/300

XXX

VOICE PATH

Minimum Software

Serenade 1.0

Software Series 5200

Outcallin

Multi

le Return to O

erato

uto Attendant

IO02A

PORT RS-232

Messa

e Waitin

On/Of

Call ID

LINE

16LC-G

Line

Cards LICs

TRUNK

1.0 METHOD OF INTEGRATION

With RS232 integration, call information is transmitted over a digital

RS232 link between the PBX and the Octel system. Voice

communications are provided by a separate path created by analog lines on

the PBX that connect to the Octel system. When an incoming call is

received, it is accompanied by a digital message from the PBX containing

call information. The Octel system then answers the call and plays the

appropriate greeting. To set or cancel message-waiting notification, the

Octel system sends a digital message over the RS232 link to the PBX.

2.0 OCTEL ORDERING INFORMATION

• LIC4, LIC8, or DLC16 (4, 8, or 16 ports per LIC card)

• Serenade 1.0 or higher (Refer to the PRM for earlier software

releases)

• Disk drives

• Adaptive Integration Software

• One 25-pair cable per slot

Octel 200/300

Message Server

With RS232 integration, call

information is transmitted over a

digital RS232 link between the

PBX and the Octel system.

Octel requirements

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3.0 PBX HARDWARE REQUIREMENTS

• Standard, single-line extension appearances, 16LC-BE, or 16LC-Q;

see section 8.2

• One single-line port for remote service access

• Line cords for the above

• One I/O 02 port for RS-232 data link

• One NEAX2400 TTY CA-1 I/O cable

• 80 Vdc power supply (for message waiting on single-lines)

NOTE: In order to support message waiting (display) on digital sets the

following is required:

• 4DLC (Digital Line Circuit) cards must be Issue A9 or higher.

• 8ELC - (Electronic Line Circuit) cards must be Issue A8 or higher.

3.1 PBX SOFTWARE REQUIREMENTS

• Software Series 5200:

level 5201 (SIM), level 5202 (IMG)

level 5203 (MMG), level 5204 (UMG)

• Feature Package 2 activated

• MCI (Message Center Interface) Option (Refer to section 8.9)

NOTE: Carefully verify the software level on the PBX. The PBX software

level determines the Octel features supported. In addition, the “application

disk” recommended for NEC systems with 4200 series software is NOT

required with NEC systems with 5200 series software. All features that

were previously supported with the application disk are automatically

included with 5200 series software. However there may be additional

system parameters that need to be enabled.

3.2 NEC 2400 FAMILY NAMES/SOFTWARE SERIES

NEC uses two methods to designate the members of the PBX family. The

first descriptor for an NEC PBX is the family name, the second is a

software series. It is important to identify the family name and the

software series. PBX/Octel functionality is affected based on the software

series; commonly accepted features might not be available. Where

exceptions exist, they are noted in the Considerations and Supported

Features sections of the configuration note.

The NEC uses the last digit of the software level to designate the PBX

type. The designations are as follows: 1 = SIM, 2 = IMG, 3 = MMG, and

4 = UMG. For example, software level 4202 is the 4200 series of software

for an IMG.

PBX hardware requirements

PBX software requirements

NEC 2400 Family

Names/Software Series

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4.0 SUPPORTED INTEGRATION FEATURES

• System forwarding to personal greeting

- ring-no-answer

• Station forwarding to personal greeting

- busy

- ring-no-answer

- all calls

• Message-waiting notification

- lights (refer to section 8.7)

- LCD display (if available)

- Stutter dial tone (refer to section 8.8)

• Multiple return-to-operator

• Automated attendant

• Outcalling

• Direct call

• Personal greeting of original-called party on multiple-call forward

5.0 CONFIGURING THE NEC 2400 DATA LINK

o Each PBX can support up to four I/O-02 cards. Each I/O-02 card

supports two I/O ports. Locate an available I/O port that will be

used for the voice mail data link. Assign it as an MCI port through

the ASYD command, SYS1 Index 29. See Section 8.5

o Verify the guard timer is set to zero for the MCI port, through the

ASYD command.

o Locate the 6 sets of dip switches on the card. The switches are

identified as SW0, SW01, SW02, SW11, SW12, and SW13.

o Switch SW0 tells the PBX which I/O card (of four) it is. Verify that

the switches are set according to Figure 1 for the voice mail port.

Card Number SW0 Settings:

1234

0 off off off off

1 off on off off

2 on off off off

3 ononoffoff

Figure 1.

o Port 1 on a given I/O-02 card is controlled by switches SW01 and

SW02. Port 2 is controlled by switches SW11 and SW12. All four

switches have 8 settings each.

Supported integration features

Configuring the NEC 2400 data

link

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The settings for SW01 should be as follows: Settings 1, 2, and 3 set to

off, on, off for a baud rate of 9600 BPS. Setting 4 is set to on for

Parity Bit valid. Setting 5 is set to on for odd parity. Setting 6 is set to

on for 7 bits. Setting 7 is set to off for 2 stop bits. Setting 8 is set to on

for Send Side FIFO is 1 byte. See Figure 2.

12345678

SW01 off on off on on on off on

Figure 2.

NOTE: If using Port 2 on the I/O-02 card, configure the settings on SW11

the same as above.

The settings for SW02 or SW12 should be as follows: Setting 1 is set

to on for PB signal not provided. Setting 2 is set to on for DTR.

Setting 3 is set to off for DSR is provided. Setting 4 is set to off for

CD is provided. Settings 5, 6, and 7 are set to on for CS, CI, and PB

not provided. Setting 8 is not used. See Figure 3.

12345678

SW02 on on off off on on on off

Figure 3.

NOTE: If using Port 2 on the I/O-02 card, configure the settings on SW12

the same as above.

o Verify that all four settings on SW13 are off. The card is now

configured for RS-232 operation.

NOTE: If the PBX is taken out of service and restarted, the MCI port

might not operate. If this is the case, unplug the RS-232 link from the

Octel voice module, then have the PBX vendor reset the system

processor.

5.1 CONFIGURING THE VOICE LINES

o Assign single-line ports for the Octel system in the ASDT (Assign

Station Data Table) with TEC=3.

o Assign a Service Feature Class (SFC) to those ports. Within the

SFC, disable the Distinctive Ringing feature for all ports. This is

accomplished with ASFC Index 48. If this feature is enabled,

problems with integration occur.

o Assign the Octel voice ports to a UCD group using the ASHU

command.

The pilot number of the above UCD group is the Octel voice module

Access Number. It is used by subscribers to call the Octel voice

module to retrieve their messages. It is also used by subscribers to

forward their phones to the Octel voice module.

Configuring the single-line ports

for the Octel System

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o Create a single-line extension in the PBX. Set call forward all-calls to

the pilot number of the UCD group. Do not create a voice mailbox for

this extension. This extension is used as the Octel voice module

Transfer Target Number. Any call to be transferred to the voice

module should be transferred to this number so that the caller will

hear the general system greeting instead of the direct call greeting.

5.2 SUPPORTING UNSUPERVISED TRANSFERS TO THE

ATTENDANT CONSOLE

Unsupervised transfers to the attendant console are supported with Series

5200 E9.00 Software.

NOTES:

• Reorder tone is sent to an extension attempting to transfer a caller to an

attendant in Night Mode, unless a station has been programmed in the

PBX as the Attendant Night Transfer Target in the ASID command.

• If the attendant does not answer an unsupervised transfer within the

predetermined time set for Transfer Call Recall, the call will be sent

back to the Octel voice module and the caller will hear the system

greeting. The Transfer Recall Timer is set in ASYD SYS1, Index 145.

5.3 CONFIGURING THE PBX TO SUPPORT MORE THAN 20

VOICE MAIL PORTS

5200 software supports one UCD group of 20 members which can

overflow to a second UCD group of 20 members. Only one overflow is

allowed for a total of 40 ports.

If more than 40 integrated ports are required, add a third UCD group

(overflowing to a fourth UCD group, if necessary) with the required

number of ports. However, creating a third (and possibly fourth) UCD

group, requires splitting subscribers between UCD groups and requires

two different access numbers. Multiple MCI links are not needed.

o Configure an overflow target for a UCD group using the AUOG

(Assign UCD Overflow Group) command.

5.4 CONFIGURING THE NEC WITHOUT DISTINCTIVE RINGING

The NEC 2400 comes with “Distinctive ringing” in its default programming.

Internal calls ring differently than external calls therefore the number of

actual rings on a station before forwarding will vary depending on the type of

call - even though the timers are the same. To remedy this, remove

“distinctive ringing” and have all calls ring in the same manner. There will

then be consistency in the number of rings before a call forwards.

5.5 SUPPORTING MULTIPLE NEC PBX’S IN A CCIS NETWORK

WITH ONE OCTEL 200/300 MESSAGE SERVER

Unsupervised transfers to the

attendant console are supported

with Series 5200 E9.00 Software

Configuring the PBX to support

more than 20 voice mail ports

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With Series 5200 Software, multiple SIMs, IMGs, MMGs, UMGs, and

1400s can be supported with one Octel system. If the CCIS network

involves 4200 series software.

In a CCIS network, one PBX will be the designated main node. An Octel

system must integrate directly with the main node if remote PBXs are to be

supported. At 5200 software, the main node (where the Octel system is

located) can be any NEC PBX except an NEC 1400. Restrictions apply to

lower PBX software levels; refer to the appropriate configuration note.

All of the remote PBXs will receive full integration: forward to personal

greeting, message waiting, and multiple return to operator. Automated

attendant may also be used to transfer callers to extensions on the remote

PBXs. The direct call feature and the automatic reply to internal

telephone-answering messages feature are not supported from the remote

PBXs.

6.0 CONFIGURING THE OCTEL VOICE MODULE

¨ Refer to the PRM Integration Volume: NEC NEAX-2400 section 5.0

for a detailed description on programming, installing and trouble

shooting the Octel server.

¨ System Parameter Table

• System parameter 3 to 5 (NEC)

• System parameter 51 to YES (RS232 Integrated with PBX)

• System parameter 180 to 0 or 1 (0 = 7 bits, 1 = 8 bits RS232 byte

format)

• System parameter 224 to Yes (with Serenade 1.0 or higher PBX uses

NEC long extension format)

• System parameter 99 to 5 (Number of rings before answering CX

port)

• System parameter 100 to 5 (Number of rings before answering MX

port)

• System parameter 117 to 5 (number of rings before answering AX

port)

• System parameter 130 to Yes (Send DTMF for forwarded calls)

¨ COS

• Assign COS Attribute 9 for sets with message waiting

NOTE: Message waiting should only be allowed for mailboxes that have a

valid MW extension on the PBX.

With Series 5200 Software,

multiple SIMs, IMGs, MMGs,

UMGs, and 1400s can be

supported with one Octel system

Configuring the Octel system

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• Assign COS Attribute 15 ( ONLY for systems below software 5200

Series Version 9.03

NOTE: Do not use COS attribute 15 for extensions forwarded to the

Octel system. RNA count must be less than five and less than the RNA

forward count configured in the PBX. This does not apply to systems

with 9.04 or higher.

• Assign COS Attribute 89 if subscriber use Auto-logon

¨ Slots Table

• Configure all integrated ports for AX mode.

• Configure non-integrated ports in CX or MX mode.

§ Octel port extensions that do not match the PBX extension will not

receive the call record therefore, will not be integrated.

¨ User Table

§ All extension numbers must match the mailbox number in order to

achieve integration.

7.0 INSTALLING THE VOICE LINES

o Each LIC supports four, eight, or sixteen set appearances. Each LIC

port connects to the NEC via a 25 pair connector at the rear of the

Octel server. Connect each equipped port to the NEC. Ensure that all

Yellow LED’s on the LIC cards are extinguished.

7.1 CONNECTING THE RS232 CABLE

oRefer to the Integration PRM, section 5.5 for further

instructions on connecting the RS232 for your Octel system.

7.1 TESTING THE INSTALLATION

o Create two voice mailboxes associated with two test extensions.

Record a name and personal greeting for each mailbox.

o System forward one test extensions to the Octel Overture access

number.

o Using one test extension, call the Direct Pilot number. You should

hear “to enter your mailbox press # “, enter # #, you should hear

“please enter your security code”. Enter the security code and verify

that the correct mailbox has been accessed.

o Using one test extension, call the other test extension. You should

hear the personal greeting.

Installing the Voice Lines

Testing the installation when

complete

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o Leave a message. Verify that the message waiting indicator turns on.

The CMWL command can be used to manually set and cancel MWI

on the PBX for trouble-shooting MWI problems.

o Press 0. Verify that the voice module transfers the call to an operator

or personal assistant on the PBX.

o Delete the message. Verify that the message waiting indicator turns

off.

¨ Refer to the Integration PRM section for further testing instructions.

8.0 CONSIDERATIONS

8.1 Without specific PBX programming, unsupervised call transfers

to extensions that are ring-no-answer do not forward to the

ring-no-answer destination. Calls ring at the extension and then

recall to the extension that transferred the call. Program through the

ASYD SYS 1 command to allow the call to forward under these

conditions.

8.2 Supported NEC line cards are the 16LC-G, the 16LC-GB, the

16LC-GG, and the 16LC-Q. However, NEC recommends the

16LC-Q card when integrating with any voice mail system , since

this cards provides a 128-194 millisecond open on disconnect, in

addition the 16LC-BE card can be used which provides the same

functionality.

8.3 5200 Release II NEC software supports attendant console

overflow. Consult your NEC representative for details. Earlier

software levels do not support attendant overflow.

8.4 Octel Communications will not support line drivers or devices

exceeding the 50 feet distance limitation for RS-232 connections.

8.5 It is recommended to define the MCI UCD group in a separate

Tenant from all other non-MCI UCD groups. This prevents

invalid MCI packets from being sent to the VPM causing

multiple 75 type errors to be logged in the error log. The

following System programming will accomplish this.

ASYD SYS1 Index 92 bit 0 = 0

This requires that each tenant be assigned in SYS2.

ASYD SYS2 Index 6 bit 0 = 1 (MCI tenant

UCD)

All other tenants should be set to 0.

8.6 "Expanded MCI" is supported on the Serenade platform. Enable

system parameter 224 to “yes”.

Important notes regarding this

integration

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8.7 Light message waiting lamps on 2500 sets. These stations must be

supported by a 16LCGB card with a message waiting power supply or

by a 16LCQ card.

8.8 Stutter dial tone requires the 16LCBB card.

8.9 In some situations, if the PBX has ACD it will not be able to

support MCI due to memory constraints in the PBX.

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information is based on knowledge available at the time of publication and is subject to change without notice.

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AVAYA Inc.

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(408) 321-2000

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