Avaya Tenovis Integral-55 Kurzanleitung

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc. experience configuring its systems. These

notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please

understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the Technical Assistance Center

at (800) 876-2835, and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for errors or omissions

contained herein.

Configuration Note 88541 – Version K (1/10)

AVAYA Tenovis Integral-55

E1/QSIG - EMEA

Overview

This Configuration Note is intended for Avaya certified Modular Messaging

technicians/engineers who are familiar with Modular Messaging procedures and

terminology. It also assumes that you are Avaya certified or very familiar with

the features and functionality of the Avaya PBXs supported in this Configuration

Note and the QSIG protocol.

Use this document in conjunction with Modular Messaging Installation Guide and

the Avaya PBX Administration Guide.

Please read the entire document before attempting any configuration.

1.0 METHOD OF INTEGRATION

With E1 QSIG integration, one digital pathway between the Avaya™PBX and the

Avaya Message Application Server (MAS) transmits both call information and

voice communications. The pathway is provided by an ISDN digital link (QSIG),

which provides channels that connect to the Dialogic E1 card. Within the D-

Channel, routing information is sent to the MAS containing information regarding

the source of the call with reason codes. The MAS processes call information

from the supplementary code in the D-Channel, which routes call reasons directly

to mailboxes. Message-Waiting indication is set and canceled using the

supplementary code service. Voice is carried through the system in digital format.

Avaya™

Modular Messaging

The PBX and MM are

assumed to be collocated.

For other configurations

please consult with the

Switch Integrations group.

With E1 QSIG, one digital

pathway between the PBX and

the Avaya Message Application

Server transmits both call

information and voice

communications

Supported Versions:

(see Section 2.0)

Automated Attendant

Return to Operator

Message Waiting

Caller ID

Minimum Software:

Refer to Section 3.1

PSTNPSTN

Avaya Tenovis

Integral-55 PBX Message

pplication

Server

AVAYA E1/QSIG 2

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

2.0 AVAYA MESSAGE APPLICATION SERVER REQUIREMENTS

•Dialogic D/600JCT-1E1 or D/300JCT-E1

•CT Bus cable (only required for multiple card installation)

•Software Releases

1: 3.x, 4.0, 5.x

3.0 PBX HARDWARE REQUIREMENTS

•DS1 card # xxx . One per each Dialogic E1 Interface Card

•Cables:

-RJ45 on the Dialogic (cable depends on PBX connection)

3.1 PBX SOFTWARE REQUIREMENTS

• Minimum Software 1: I55

Important: Before ordering account teams should check with Avaya

Services to determine if there are any applicable patches for customer

specific configuration

•ISDN PRI

•Private Networking

•Basic Call Setup

•Basic Supplementary Services

•Supplementary Services with Rerouting

MAS Requirements

1Release Note:

Should features of the integration not

function optimally when integrated to a PBX

or MM that may be operating on an

unsupported software release as defined

Section 2.0 and 3.1, customers will need to

upgrade their PBX and/or MM to a

supported software release.

PBX hardware requirements

PBX software requirements

AVAYA E1/QSIG 3

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

4.0 SUPPORTED INTEGRATION FEATURES

[9] Items are supported

System Forward to Personal Greeting

All Calls [9]

Ring/no answer [9]

Busy [9]

Station Forward to Personal Greeting

All Calls [9]

Ring/no answer [9]

Busy [9]

Auto Attendant [9]

Call Me [9]

Direct Call [9]

External Call ID (ANI) [9]

Fax [9]

Find Me [9]

Internal Call ID [9]

Message Waiting [9]

Multiple Call Forward [9]

Multiple Greetings [9]

N+1 [9]

Outcalling [9]

Queuing [ ]

Return to Operator [9]

IMPORTANT: PBX options or features not described in this Configuration

Note are not supported with this integration. To implement

options/features not described in this document, please contact the Avaya

Switch Integration product manager.

- continued on next page –

Supported integration features

AVAYA E1/QSIG 4

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

5.0 CONFIGURING THE PBX TO INTEGRATE

The following programming is intended for certified PBX technicians/engineers.

The screens shown in this section are taken from an Avaya PBX administration

terminal. Some parameters may not appear on all software releases.

Ensure all required software features are enabled on the PBX. Access the System

Parameters Customer Options form. Below is an example of the forms required for

QSIG integration, with the required features in boldface.

Message Waiting:

For MWI the correction of PEM 171458 is necessary.

This correction is first available in Release E070V08_1_2_3.

ICU Setup:

The QSIG Line is configured like a standard QSIG Line.

The CRC4 Check procedure was in the test case disabled !

NOTICE:

The screens in this

Config Note are only for

illustration purposes.

It is recommended that

a qualified technician

review the customer’s

Tenovis I-55 QSig

programming for

AVAYA E1/QSIG 5

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

Settings in AOGD:

AOGD<anzg:,01-01-03-00;

===========================================================================

03.05.06

08:15:49

Rufnummern an HWA 01-01-03-00 :

-------------------------------

A1000 default Rufnummer

===========================================================================

03.05.06

08:15:49

Anschlussorgan

--------------

Rufnummer : A1000 - A1029

Steckplatz/HWA : 01-01-03-00

AO-Typ : PRN

===========================================================================

Allgemeine ADS-Daten

--------------------

Name :

Kostenstelle : 00000

Protokolle :

Protokoll | Version | faulty | busy 2| error

----------+---------+--------+-------+------

QSIG | 0 | AUS | AUS | AUS

Ueberlastprioritaet : 2

SPWKGR. Amtszugriff : 1

SPWKGR. COLISEE : 0

DISA-Gruppe : 0

Haendlergruppe : 0

Rufnr.zuord. HKZ u.QUE :

Kategorie : 0

AVAYA E1/QSIG 6

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

Wartefeld Maximum : 10

Reservierte

Verbindungsspeicher : 0

Dienstspeicher : 2

AO-Zustand : LTG PRUEFEN

Service-Sperre : sv-frei

Rufnummern-Sperre : Aus

===========================================================================

Dienstdaten

-----------

| TLP | GEN | |

----------------+--------------+--------------+--------------+-------------

Zustand | FREI | FREI | |

Wahlgruppe | 10 | 10 | |

Verkehrsgruppe | 1 | 1 | |

Umschaltegruppe | 0 | 0 | |

Codewahlgruppe | 0 | 0 | |

LCR-Gruppe | 0 | 0 | |

Wahlabruf | DEAKTIV | DEAKTIV | |

Rueckausloesen | DEAKTIV | DEAKTIV | |

===========================================================================

B-Kanal-Daten

-------------

Vergabekennung : NSTA

Verhandlungskennung : AKTIV

B-Kan- Buendel- Richtg Zugr Zustd | B-Kan- Buendel- Richtg Zugr Zustd

Nr. nummer | Nr. nummer

---------------------------------- | ----------------------------------

1 10 W M F | 16 10 W M F

2 10 W M F | 17 10 W M F

3 10 W M F | 18 10 W M F

4 10 W M F | 19 10 W M F

5 10 W M F | 20 10 W M F

6 10 W M F | 21 10 W M F

7 10 W M F | 22 10 W M F

8 10 W M F | 23 10 W M F

9 10 W M F | 24 10 W M F

10 10 W M F | 25 10 W M F

11 10 W M F | 26 10 W M F

12 10 W M F | 27 10 W M F

13 10 W M F | 28 10 W M F

14 10 W M F | 29 10 W M F

15 10 W M F | 30 10 W M F

Anzahl der belegbaren B-Kanaele: 30

Belegungsrichtung | Zustand

---------------------------------- | ----------------------------------

Note: Due to a current issue with the

Dialogic drivers. We are forced

to use the highest order

timeslot/port (timeslot/port 30 on

a single span or timeslot/port 60

on a 2 span system) to enable

MWI, even though MWI is sent

on the D-Channel.

The highest order timeslot (höchster

Kanal) channel is not to be used for call

handling and should not be included as a

member in the trunk group.

Therefore, only 29 ports are available on

an MAS with one E1 card, or 59 ports

on an MAS with two E1 cards.

AVAYA E1/QSIG 7

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

G - gehend | B - BELEGT

K - kommend | D - DEFEKT

W - wechselseitig | EB - EDSS1 BELEGT

| ER - EDDS1 RESERVIERT

| F - FREI

| G - GESTOERT

Zugriffsrecht | R - RESERVIERT

---------------------------------- | S - SPERRZUSTAND

M - mit | T - DEFEKT/GESPERRT

O - ohne | V - BELEGT/GESPERRT

===========================================================================

AOGD<

Settings in AOLM:

AOLM<aalm;

03.05.06

08:17:28

AO-Nummer AO - Leistungsmerkmale ( Dienst : TLP )

---------------------------------------------------------------------------

A1000 AMT CIPL0 DQV PRE CRF QIS

AOLM<dibe:gen;

AOLM<aalm;

03.05.06

08:17:42

AO-Nummer AO - Leistungsmerkmale ( Dienst : GEN )

---------------------------------------------------------------------------

A1000 AMT CIPL0 DQV PRE CRF QIS

AOLM<

Settings in BNDL:

BNDL<dbnd:10;

03.05.06

08:18:45

Buendelnummer : 10

Ueberlaufbuendelnummer : 0

Buendelzustand : frei

Buendelart : ALV

ALV-Stufe : LM uebergreifend

Belegungsrichtung : init

verfuegbare Leitungen : 0

Leitungslimit : 0

Leitweg-Ziffernfolge : -

Nachwahlflag : nein

QSIG Line : nein

Informationstext : PRN QSIG Master

- VWZ-Daten

gehend:

Zuordnungsziffer : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1

Selektor : 0

kommend:

Zuordnungsziffer : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1

Selektor : -1

- PABX Zugangsnummern: ISDN-NP

AVAYA E1/QSIG 8

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

Land nation. Zugriffs- def. DDI-

Part

Ziele code Tln. Tln. Nummer

gehend : - - - -

kommend : - - - -

- PABX Zugangsnummern: Priv.-NP

Level2 Level1 Zugriffs- def. DDI-

Part

code Loc. Local Nr.

gehend : - - - -

kommend : - - - -

- Prefixes : ISDN-NP:

NPI-Pref. TON-Pref- TON-Pref- TON-Pref

Internat. National Subscr.

gehend : - - - -

kommend : - - - -

- Prefixes : Priv.-NP:

NPI-Pref. TON-Pref- TON-Pref- TON-Pref

Level 2 Level 1 Local

gehend : - - - -

kommend : - - - -

- Level ISDN-NP

gehend : init

kommend : init

- Level Priv.-NP

gehend : init

kommend : init

AZP-Reaktionen fuer Buendel

Ereignis Reaktion

------------------

nstf apso

nstb apso

kres apso

uvwa apso

newa apso

nbao apso

anaw apso

kbne apso

aoab apso

nuel apso

Eingetragene Leitungen :

------------------------

------------------------------------------------------------

Erlaeuterung fuer AZP-Daten - AZP-Ereignis:

-------------------------------------------

NSTF - Nebenstelle frei NSTB - Nebenstelle besetzt,

KRES - keine Ressourcen frei UVWA - unvollstaendige Wahl,

NEWA - nicht erlaubte Wahl NBAO - nicht beschaltetes AO,

ANAW - Anruf abgewiesen KBNE - kommende Belegung nicht erlaubt

AOAB - AO ausser Betrieb NUEL - Netz ueberlastet

Erlaeuterung fuer AZP-Daten - AZP-Reaktion:

-------------------------------------------

APSO - Abwurf zum Platz sofort APNZ - Abwurf zum Platz nach Zeit

AUSL - Verbindung ausloesen NEIN - keine AZP-spezifische Reaktion

(Behandlung als waere AZP nicht

aktiv)

BNDL<

AVAYA E1/QSIG 9

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

Please refer to the Consideration section at the end of this document for special

PBX programming considerations.

6.0 CONFIGURING THE MESSAGE APPLICATION SERVER

Configuring the MAS platform for proper PBX integration requires configuring several

menus accessed within the Voice Mail System Configuration application, and a certified

MM engineer.

Access the Voice Mail System Configuration application from the

MAS program group.

Configuring the MAS

Special Note: Verify the CRC value in the QTE.PRM is set correctly. If left uncorrected the Dialogic E1 boards

will not initialize properly. The file is found in:

C:\Program Files\Dialogic\data\qte.prm

Open the qte.prm file. About 23 lines into the file text you will see a setting under the line as show in bold below.

;---

;--- CRC ENABLE SWITCH (Parameter type 0FH - E1 only)

;--- Turns the transmission of the CRC4 pattern on or off and searches

;--- for such a pattern in the received signal.

;--- Possible values for the data are as follows:

;--- 00H = Turn CRC off.

;--- 01H = Turn CRC on.

;--- The default data value is 00H (Turn CRC off).

000F 01

The example number shown above in blue is incorrect. Change this from 000F 01 to 000F 00.

Save then file and then reboot the MAS.

AVAYA E1/QSIG 10

The above information is provided by AVAYA Inc. as a guide. See disclaimer on page 1

Expand all fields so all-applicable options are visible:

Ensure the new PBX is added as instructed by the Modular Messaging

Installation guide. The new PBX should be:

Avaya G3 (QSIG)

Note: Starting with MM 5.0

additional Fields such as

Sites and PBX

Integration will appear

on the VMSC screen.

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