Troubleshooting
Symptom Cause Remedy
No flow or
low flow
rate
Partially closed isolation valve. Open isolation valve.
Head of water is below the
minimum distance required.
Refer to specification for minimum
distance required.
Hot or cold water being drawn o
elsewhere causing pressure changes or instan-
taneous boiler temperature
changes.
Do not use other water outlets
when using the taps.
Airlock or partial blockage in
the supply pipework.
Flush through pipework to ensure
removal of debris and any airlocks.
Water
dripping
from taps
This is normal for a short time after
using the taps.
This is caused by residual water tension,
the build up of water in the tap body.
If water continues to drip,
possibly due to the ceramic disc valves.
Remove valves and clean, refer to
'Maintenance' section before starting
any maintenance.
Taps do not
turn on
Closed isolation valve. Open isolation valve.
Mains water supply turned o. Turn on mains water supply.
Our Guarantee
Bristan Group Ltd.
UK: Bristan Group, B78 1SG.
EU: Masco Europe S.à.r.l.
14 Rue Strachen
6933 Mensdorf
Luxembourg
Customer Service: +44330 026 6273
Web: www.bristan.com
Email: enquire@bristan.com
A Masco Company
Contact Us
At Bristan, we want to make things as easy as possible for our customers. That’s why we oer
solid guarantees on all our products, eective from the date of purchase, to give you peace of mind.
To start your free guarantee simply scan the QR code and register your product.
Alternatively visit www.bristan.com/register.
For any other queries, please call our Customer Service on 0330 026 6273 where our expert team
of advisors will be able to oer you any help and advice.
For full guarantee terms and conditions visit www.bristan.com/service-centre/guarantees
Bristan products are made from
premium materials, with hand polished,
electroplated, PVD or EPD finishes.
Your taps should be regularly cleaned
with warm water, a mild pH-neutral
liquid soap and polished with a
soft cloth. Any residues from soap,
toothpaste etc. can cause blemishes
if not rinsed o straight after use.
Household bleaches and cleaners
contain harsh chemicals and may damage
the surface finish. Avoid using abrasive
cloths, scouring pads, scrub sponges,
steel wool or anything similar.
General Cleaning
