Cisco IE-3000-8TC Bedienungsanleitung

Administration Guide for Cisco Business Edition 3000, Release

8.6(4)

First Published: June 21, 2012

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Text Part Number: OL-27022-01

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CONTENTS

Preface

Preface xvii

Purpose xvii

Audience xvii

Organization xvii

Conventions xviii

Obtaining Documentation and Submitting a Service Request xix

Cisco Product Security Overview xix

PART I

Introduction to Cisco Business Edition 3000 1

CHAPTER 1

Overview of Cisco Business Edition 3000 3

Benefits of Deploying Cisco Business Edition 3000 3

Components of the Cisco Business Edition 3000 System 3

The Cisco Business Edition 3000 Server 4

USB Support 5

Cisco-Provided .xls Data Configuration File 7

Phones 8

Attendant Console 9

Video Support 9

Voicemail 10

Auto Attendant 13

Gateway 15

SPA8800 Gateway 18

Overview 19

Configure the Related Connections on the Cisco Business Edition 3000 GUI 19

Add SPA8800 connections from the PSTN Connections page 19

Edit SPA8800 connections from the PSTN Connections page 20

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Delete SPA8800 connections from the PSTN Connections page 20

Configure the SPA8800 Analog Phones on the Cisco Business Edition 3000

GUI 21

Add a SPA8800 analog phone from the Phones page 21

Edit a SPA8800 analog phone from the Phones page 21

Delete a SPA8800 analog phone from the Phones page 22

Edit SPA8800 devices from the Devices page 22

Delete SPA8800 devices from the Devices page 22

DID and ELIN configuration 22

PSTN Connection Settings 23

Perform the Initial Setup on the SPA8800 for IP Addresses using SPA Interactive

Voice Response 23

Configure settings for TFTP on the SPA8800 GUI 24

SPA8800 Feature Codes 25

SPA8800 Limitations 25

SIP Trunking 26

Limitations of SIP Trunking 27

E1 R2 Connections 28

Connection Pack 28

Installing the Connection Pack File 29

Carrier Selection Profiles for Brazil 30

Connection Groups 31

Best Practices for Using DHCP for Acquiring IP Addresses 32

IP Addressing 32

DNS and Hostname Resolution 33

SFTP Server 33

Support for Computer Telephony Integration 34

Support for Voicemail with Email Integration 34

Common Configuration Concepts in Cisco Business Edition 3000 35

Network Settings 35

Dial Plans 36

Sites 39

Remote Management of Cisco Business Edition 3000 using Cisco OnPlus 42

Signing on to Cisco Business Edition 3000 using Cisco Onplus 43

Usage Profiles 44

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Contents

Users, Departments, Phones, and Lines 46

Significant Behavior of SIP Trunk 48

Incoming 302 Moved Temporarily 48

Incoming OOD REFER Message Handling 49

Calling Party Transformation 49

Connected Party Transformation 50

Attendant Group 50

Hunt Lists 51

Call Pickup Groups 51

Example of Typical Deployment Model 53

CHAPTER 2

Frequently Asked Questions 55

Signing in to the Cisco Business Edition 3000 First Time Setup Wizard 67

Signing in to the Cisco Business Edition 3000 Administrative Interface 67

Signing in to the Cisco Business Edition 3000 User Preferences Interface 68

Accessing the Icons on the Page 68

Accessing the Buttons On the Page 69

Finding Your Configuration 69

Deleting Your Configuration 70

Adding Your Configuration 71

Editing Your Configuration 71

Copying (Duplicating) Configuration 72

MCS 7890-C1 will not power up. Why not? 72

Connecting a USB DVD Drive 73

Disconnecting a USB DVD Drive 73

CHAPTER 3

Working with the Cisco-Provided .xls Data Configuration File 75

When You Can Use the Cisco-provided .xls Data Configuration File 75

Considerations for Using the Cisco-provided .xls Data Configuration File 76

For Both the Initial Deployment and Bulk Insertion of Users and Phones After Initial

Deployment 77

For the Initial Deployment Only 77

For Bulk Insertion of Users and Phones After Initial Deployment 78

Network Tab Settings 78

Date and Time Tab Settings 80

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Contents

PSTN Gateway Tab Settings 80

Dial Plan Tab Settings 81

Block Rules Tab Settings 83

Abbreviated Dialing Tab Settings 83

Sites Tab Settings 84

Usage Profiles Tab Settings 86

Phones Tab Settings 89

Users Tab Settings 91

CHAPTER 4

Cisco User Connect Licensing 95

Checklist for Licensing Before You Add a Phone to the System 95

Understanding How Licensing Works 96

Understanding The License Types 97

Understanding How Borrowing and Loaning of Licenses Works 99

Interactions and Restrictions 101

Working with Licenses 101

Obtaining Licenses 101

Installing a License File 102

Viewing Contents of the License File 103

Viewing Status for Licensing 103

Viewing the Number of Licenses That Are Used and Available 103

Backing Up and Restoring License Files 104

Deleting License Files 104

Understanding the Error Messages for Licensing 104

CHAPTER 5

Phone Features 107

Ad hoc Conference 108

Barge 108

Call Back 109

Call Divert 110

Call Forward All 112

Call Forward Busy 112

Call Forward No Answer 112

Call Hold and Resume 113

Call History 113

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Contents

Call Park 113

Call Pickup 114

Call Transfer (Direct and Consultative) 114

Call Waiting 114

Caller ID 115

Cisco Extension Mobility 115

Cisco Web Dialer 116

Click to Call 116

Distinctive Ringing 116

Do Not Disturb 116

Meet-Me Conference 117

Music On Hold 118

Mute/Volume Control 119

Phone Applications 119

Reach Me Anywhere 119

Rollover Lines 120

Shared Lines 120

Speed Dials 121

Busy Lamp Feature (BLF) 121

Voicemail 122

PART II

Checklists for Common Configuration Tasks 123

CHAPTER 6

Checklists To Review Before Deployment 125

Gathering Customer Data Before a Deployment 125

Setting Up the Customer Network and Central Site 126

Using a Cable to Set Up Server Access to the Network 127

Using the Cisco Network Configuration USB Flash Drive 128

Questions to Ask Your Customer 129

CHAPTER 7

Checklists for Configuring the Gateway 133

Installing the Gateway 133

Configuring the Gateway for the First Time 133

Editing the Gateway Configuration 135

Deleting the Gateway 137

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Contents

CHAPTER 8

Checklists for Users, Departments, Lines, and Phones 139

Adding a User to the System 140

Adding a Phone for a User 141

Adding a Department and a Public-Space Phone 143

Setting Up the Cisco VG224 Analog Phone Gateway for Fax 143

Setting Up Ad hoc Conferences 144

Setting Up Barge 144

Setting Up Call Divert 144

Setting Up Call Forward All 145

Setting Up Call Forward Busy 145

Setting Up Call Forward No Answer 145

Setting Up Call Park 146

Setting Up Call Pickup 146

Setting Up Cisco Extension Mobility 146

Setting Up Do Not Disturb 147

Setting Up Meet-Me Conferences 147

Setting Up Music On Hold 147

Setting Up Phone Applications 148

Setting Up Rollover Lines 149

Setting Up Reach Me Anywhere 149

Setting Up Shared Lines 150

Setting Up Speed Dials 150

Setting Up Voicemail 150

Setting Up Attendant Group 151

Setting Up Auto Attendant 151

Setting Up the System So that Incoming Calls Reach the Operator 152

Setting Up the System So that Incoming Calls Reach the Auto Attendant 152

Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is

Not Available 153

Configuring Dial by Name on Auto Attendant 153

Configuring Cisco Mobile Client Support for Users 154

Checklist for Configuring Cisco Mobile Client Support for Users 155

CHAPTER 9

Checklists for Backups, Upgrades, and Configuration Export 157

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Contents

Backing Up Your Data 157

Upgrading Cisco Business Edition 3000 158

Reverting to a Previous Version of Cisco Business Edition 3000 160

Exporting Your Data and Importing to Cisco Unified Communications Manager Business

Edition 5000 160

PART III

Field Descriptions for the Graphical User Interfaces 163

CHAPTER 10

Add or Edit Call Pickup Group Settings 165

CHAPTER 11

Administrator Settings 169

CHAPTER 12

Attendant Group Settings 173

CHAPTER 13

Auto Attendant Settings 175

Auto Attendant with One Menu for All Hours 175

Auto Attendant with Different Menus for Open and Closed Hours 177

CHAPTER 14

Backup Settings 181

CHAPTER 15

Call Detail Reports 185

Date Range and Time Zone 186

Summary Tab 186

Call Details Tab 187

Call Details Report Offloading 189

Remote Server Parameter Settings 190

Customize Call Classification Settings 191

CHAPTER 16

Carrier Selection Profiles Settings 193

CHAPTER 17

Country/Locale Settings 197

CHAPTER 18

Cisco Extension Mobility Report 199

CHAPTER 19

Configuration Export Settings 201

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Contents

CHAPTER 20

Connection Groups 205

CHAPTER 21

Date and Time Settings 209

CHAPTER 22

Department Settings 211

CHAPTER 23

Devices Settings 215

CHAPTER 24

Diagnostics Settings 217

Collect Logs 217

USB Flash Drive 218

Packet Capture 219

Ping 220

Gateway Loopback 220

PCM Capture 221

CHAPTER 25

Dial Plan Settings 223

Translation Rules Settings 226

Block Rules Settings 228

Abbreviated Dialing Settings 230

Application Dial Rules Tab Settings 232

CHAPTER 26

Hunt List Settings 235

CHAPTER 27

Health Summary 239

CHAPTER 28

License Settings 241

CHAPTER 29

Music On Hold Settings 243

CHAPTER 30

Network Settings 245

CHAPTER 31

Phones Settings 249

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Contents

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