Cisco TelePresence Server 7010 Referenzhandbuch

Cisco TelePresence

Server 7010 and MSE 8710

in Remotely Managed

Mode

Printable Help

4.0

D15072

April 2014

Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 1 of 92

Contents

Introduction 4

Logging into the web interface 4

Failing to log into the web interface 4

System status 6

Displaying system status 7

Displaying hardware health status 10

Displaying cluster status on a master TelePresence Server 11

Displaying cluster status on a slave TelePresence Server 14

Network settings 15

Configuring network settings 16

Configuring DNS settings 20

Configuring IP routes settings 21

Configuring IP services 23

Enabling TCP/UDPservices 23

Defining the ephemeral port range 23

Resetting to the default configuration 23

Configuring QoS settings 25

Configuring SSL certificates 27

Testing network connectivity 30

Viewing network statistics (netstat) 31

Configuration 32

Configuring system settings 33

Configuring H.323 settings 34

Configuring SIP settings 35

Operation mode 37

Displaying and resetting system time 38

Backing up and upgrading the TelePresence Server 39

Shutting down and restarting the TelePresence Server 43

Changing the administrator password 44

Backing up and restoring the configuration via FTP 45

Conferences 46

Displaying the conference list 47

Displaying conference status 48

Displaying endpoint and group status 53

Viewing endpoint or endpoint group statistics 56

Users 59

Displaying the user list 60

Adding and updating users 61

Logs 63

Working with the event logs 64

Event capture filter 65

Event display filter 66

Logging protocols messages 67

Logging using syslog 68

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Working with Call Detail Records 70

APIclients 72

Feedback receivers 73

Reference 74

Content channel support 75

Understanding how participants display in layout views 76

Endpoint types 81

Endpoint interoperability 83

Understanding clustering 84

Understanding your TelePresence Server's conferencing capacity 86

License keys and screen licenses 86

Operation modes 87

Call limits 88

Technical support 91

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Introduction

This document contains the text of the online help for the Cisco TelePresence Server version 4.0 web user

interface. It is provided so that the help text can be viewed or printed as a single document.

This document accompanies version 4.0 of the TelePresence Server software when operating in remotely

managed mode. This software is used on the following Cisco TelePresence hardware:

nCisco TelePresence Server 7010

nCisco TelePresence Server MSE8710 blade

The contents of this document are organized in a similar way to the product's user interface, and replicate the

contents of its online help system.

There is a chapter for each of the main interface pages and each chapter's title page contains a list of topics

in the chapter.

Further information

See the online help for details of software licenses relating to this product.

Logging into the web interface

Why do I need to log in to the web interface?

The TelePresence Server restricts user access by holding a set of pre-configured accounts and denying

access to anyone who does not have an account. Each account has a username and password that enables

the account owner to gain access to their associated privileges.

There are three privilege levels for user accounts:

nAdministrator: users with this privilege level may access all functionality

nAPIaccess: users with this privilege level can only access the API, not the web interface

nNone: users with this privilege level may not access the TelePresence Server. This level is used to disable

accounts.

Tasks

Logging in to the web interface:

1. Enter the host name or IP address of the TelePresence Server into the address bar of a web browser.

The log in page displays.

2. Enter your assigned Username and Password.

3. Click OK.

Failing to log into the web interface

Why am Iseeing the Access denied page?

You have not been able to log in for one of the following reasons:

Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 4 of 92

Introduction

Logging into the web interface

nInvalid username/password: you have typed the incorrect username and/or password.

nNo free sessions: the maximum number of sessions allowed simultaneously on the TelePresence Server

has been reached.

nYour IP address does not match that of the browser cookie you supplied: try deleting your cookies

and log in again

nYou do not have access rights to view this page: you do not have the access rights necessary to view

the page that you attempted to see

nPage expired: the Change password page can expire if the TelePresence Server detects that the user

who requested to change password, may not actually be the user submitting the change password request.

(This may happen if you use a new browser tab to submit the request.)

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Introduction

Failing to log into the web interface

System status

Displaying system status 7

Displaying hardware health status 10

Displaying cluster status on a master TelePresence Server 11

Displaying cluster status on a slave TelePresence Server 14

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Displaying system status

The Status page displays an overview of the TelePresence Server's status. To access this information, go to

Status.

Note:Your TelePresence Server must be controlled by an external application. The external application, for

example Cisco TelePresence Conductor, uses the TelePresence Server's APIto create and manage

conferences and participants. Refer to the Cisco TelePresence Server API documentation for more

information.

Refer to the table below for details of the information displayed.

Field Field Description Usage tips

Model The specific TelePresence Server model.

Serial number The unique serial number of the

TelePresence Server.

You will need to provide this information when

speaking to customer support.

Software

version

The installed software version.

Build The build version of installed software.

Uptime The time since the last restart of the

TelePresence Server.

Host name The host name assigned to the TelePresence

Server.

IP address The IP address assigned to the TelePresence

Server.

IPv6 address The IPv6 address of this TelePresence

Server.

H.323

gatekeeper

status

Whether the TelePresence Server is

registered to an H.323 gatekeeper, and

whether the registration has been made to

the primary or an alternate gatekeeper.

This field is only displayed on the master blade

in a TelePresence Server cluster.

SIP registrar

status

Whether the TelePresence Server is

registered to a SIP registrar.

This field is only displayed on the master blade

in a TelePresence Server cluster.

Enhanced font Indicates whether the TelePresence Server is

using a TrueType font file to render text.

In use or Not in use, depending on whether you

have uploaded the font file. If it is Not in use, the

TelePresence Server falls back on the default

text rendering method.

Operation

Mode

Indicates whether the TelePresence Server is

operating in locally managed or remotely

managed mode.

Table 1: System status

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System status

Field Field description Usage tips

TelePresence

Server 8710

activation or

TelePresence

Server 7010

activation

Whether or not the unit is enabled. The TelePresence Server will not operate

without activation. This feature key is installed

before shipping.

Encryption Whether or not encryption is enabled. The encryption feature key allows encrypted

conferences and HTTPS web management on

this TelePresence Server. Feature keys are

installed in the Configuration > Upgrade

page. See Upgrading and backing up the

TelePresence Server.

Cluster

support

This feature allows MSE8710 blades

configured on the same Cisco TelePresence

MSE8000 chassis to be linked together to

behave as a single unit.

This key does not apply to the 7010 platform,

as these appliances cannot be clustered.

Up to four blades can form a cluster. See

Understanding clustering.

If you want to cluster blades, each blade must

have the Cluster support feature key installed.

Feature keys are installed on the

Configuration > Upgrade page. See

Upgrading and backing up the TelePresence

Server

Screen

licenses

The number of screen licenses allocated to

the TelePresence Server. In the case of a

cluster, this is the number of screen licenses

allocated to the whole cluster.

The number of allocated screen licenses can

be lower than the maximum that the system

can support.

You need to install a screen license key to

enable screen licenses. For more information

about licenses, see Understanding your

TelePresence Server's conferencing capacity

[p.86].

Table 2: Feature keys

Field Field description Usage tips

Active

conferences

The number of active conferences on this

TelePresence Server.

A conference is active if it has participants.

Active

participants

The number of participants (of all types) that

are currently in conferences on this

TelePresence Server.

participants

The number of participants who were

previously participating in a conference (since

the last time the TelePresence Server

restarted).

Table 3: Conference status

Field Field description Usage tips

The system log displays the most recent

shutdown and upgrade events, with the most

recent shown first.

The log will display "unknown" if there has

been an unexpected reboot or power failure or

after an upgrade. If this occurs frequently,

report the issues to customer support.

Table 4: System log

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System status

Field Field description Usage tips

Diagnostic

information

Diagnostic files are provided in .zip archive

format that contain a text document. To

download a diagnostic file, click Download

file.

Diagnostic information is provided to aid in

troubleshooting problems that may occur with

the TelePresence Server.

In the event of an issue with your

TelePresence Server, provide this file to the

Cisco Technical Assistance Center (TAC) who

may wish to perform further diagnostic tests.

Network

capture file

To download a network capture, click

Download file.

There is also a link to Delete network capture

which you should only click when your

TelePresence Server is operating normally

again.

System logs To download the logs, click Download file. An archive containing several useful log files.

Table 5: Diagnostic information

Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 9 of 92

System status

Displaying hardware health status

The Health status page (Status>Health status) displays information about the hardware components of

the TelePresence Server.

Note: The Worst status seen conditions are those since the last time the TelePresence Server was

restarted.

To reset these values, click Clear. Refer to the table below for assistance in interpreting the information

displayed.

Field Field description Usage tips

Fans

Voltages

RTC battery

Displays two possible states:

nOK

nOut of spec

States indicate both Current status and Worst

status seen conditions.

The states indicate the following:

nOK – component is functioning properly

nOut of spec – Check with your support

provider; component might require service

If the Worst status seen column displays Out of

spec, but Current status is OK, monitor the

status regularly to verify that it was only a

temporary condition.

Note: Fans field does not display on 8710 as it

does not have fans.

Temperature Displays three possible states:

nOK

nOut of spec

nCritical

States indicate both Current status and Worst

status seen conditions.

The states indicate the following:

nOK – temperature of the TelePresence

Server is within the appropriate range

nOut of spec – Check the ambient

temperature (should be less than 34

degrees Celsius) and verify that the air vents

are not blocked

nCritical – temperature of TelePresence

Server is too high. An error also appears in

the event log indicating that the system will

shutdown in 60 seconds if the condition

persists

If the Worst status seen column displays Out

of spec, but Current status is OK monitor the

status regularly to verify that it was only a

temporary condition.

Table 6: Device health details

Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 10 of 92

System status

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