Avaya S8500 Series Bedienungsanleitung

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later

Required Equipment

Replacing the Media Server with Release 2.0—S8500 1

December 2003 555-245-762, Issue 1

Job Aid

Replacing the Avaya S8500

Media Server—Release 2.0 and

Later

This job aid describes the steps required to replace an Avaya S8500 Media Server running Release 2.0

and later of Communication Manager. You should replace the media server only to correct a problem,

such as a functional failure of the motherboard, the hard drive, or other components.

The hard drive in the replacement media server comes blank. If you are using this blank hard drive, you

must install the software from the CD-ROM that the customer received from an earlier installation of

Release 2.0 software. The software CD-ROM contains the Linux operating system and the appropriate

release of Avaya Communication Manager.

If the hard drive in the failed media server is good, you can replace the blank hard drive in the

replacement media server with the old hard drive.

Required Equipment

Verify that you have the following equipment and tools on site:

•Replacement S8500 Media Server

•CD-ROM with the software load (from the customer) if not reusing the hard drive

•Ethernet crossover cable for direct connection of your laptop to the media servers

•Flat-head screwdriver

•Cross-point (Phillips) screwdriver

•Electrostatic wrist ground strap and mat

•Paper clip

Pre-site tasks

Before you go on site, verify that the following tasks are done.

•Ask the customer for the Product ID for the media server being replaced. If the customer does not

have it, run the Automatic Registration Tool (ART) to obtain the Product ID number and port

number (customer dial-up) for the replacement media server.

•If the customer is using SNMP for alarming, you will need to get the IP addresses and community

names from the customer because the SNMP programming is not saved after the replacement.

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later

Media server considerations

2 Replacing the Media Server with Release 2.0—S8500

555-245-762, Issue 1 December 2003

•If using the blank hard drive that comes with the media server, verify that you have the correct

software and software update (patch). You must install the software on the replacement media

server, and you may need to install a software update (patch).

•If using the blank hard drive that comes with the media server, verify that you have the current

license and Avaya authentication files to install on the replacement media server. Go to the

Remote Feature Activation (RFA) Web site to get them (http://rfa.avaya.com).

•Verify that the customer has a recent backup of all the system and translation files. This is critical

if the hard drive is not functional.

•Verify with the customer that you have access permissions to backup and restore the data from the

network server.

Media server considerations

If the hard drive in the failed media server is good, go to Table 3, Initial tasks for replacing an S8500

Media Server reusing the original hard drive,on page 4.

If the hard drive is unusable, perform the tasks in Table 2, Initial tasks for replacing a hard drive in a

failed S8500 Media Server (if functional),on page 3 only if the hard drive is functional.

If the hard drive is not functional, skip these steps, but make sure the customer has a recent backup of the

system files and translations that you can restore after you have replaced the hard drive. If not, the media

server needs to be reconfigured and translations input as if it were a new installation. See Installing the

Avaya S8500 Media Server with the Avaya G650 Media Gateway (555-245-107) for detailed procedures.

Additionally, some illustrations of software installation and configuration information appear later in this

document.

Checklist 1. Pre-site tasks for replacing an S8500 Media Server

9Task Description

1 Obtain CD-ROM with the correct

software release Retrieve from the customer a CD-ROM containing Release 2.0 of

Communication Manager.

2Get software update (patch), if

appropriate The Communication Manager software update (patch) file may be

available on the CD-ROM. Otherwise, download it to your laptop

from the Avaya Support Web site

(http//www.avaya.com/support). Select Software & Firmware

Downloads > S8700 Media Server > Software Download.

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later

Media server considerations

Replacing the Media Server with Release 2.0—S8500 3

December 2003 555-245-762, Issue 1

Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya S8500

Media Server (555-245-111) on the Avaya S8300, S8500, and S8700 Media Server Library CD-ROM,

555-233-825, Issue 3, for details on the tasks.

Checklist 2. Initial tasks for replacing a hard drive in a failed S8500 Media Server (if functional)

9Task Description

1 Log onto Maintenance Web

Interface Connect to the services port on the back of the media server.

Open a browser on your laptop. Type 192.11.13.6 and press

Enter to log onto the Maintenance Web Interface as craft or

dadmin.

2Determine the software release

and any software updates

(patches)

Under Server, click Software Version. Note the software release

and any installed software updates (patches).

3 Determine if the customer has a

recent backup of data On the Maintenance Web Interface under Data Backup/Restore,

select Backup Logs to search for recent backup files. Check for

the types of data and dates. Verify that there is a recent,

successful backup of the system files and translations.

4Record alarms and verify hard

drive functionality Under Alarms, click Current Alarms.Note alarms on the media

server not related to the hard drive.

In the Server alarms section check the Source Listing column for

a HARD DISK entry. If it is there, then the hard drive is failing

and cannot be reused.

5 Back up the system files If the customer does not have a recent backup, you must back up

the files so they can be restored later. Under Data

Backup/Restore, click Backup Now.

Select "Server and System Files," "Security Files,""Avaya Call

Processing (ACP) Translations," and "Save ACP translations

prior to backup."

Select the backup method normally used.

Click Start Backup to begin the back up process.

6Record the OSSI numbers (used

when the system dials out to

report alarms)

If the customer does not have these numbers, open a Telnet

session by typing telnet and press Enter.

Type almenable and press Enter.

Record the numbers.

Type exit and press Enter to close Telnet session.

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later

Media server considerations

4 Replacing the Media Server with Release 2.0—S8500

555-245-762, Issue 1 December 2003

Checklist 3. Initial tasks for replacing an S8500 Media Server reusing the original hard drive

9Task Description

1 Log onto Maintenance Web

Interface Connect to the services port on the back of the media server.

Open a browser on your laptop. Type 192.11.13.6 and press

Enter to log onto the Maintenance Web Interface as craft or

dadmin.

2Record alarms and verify hard

drive functionality Under Alarms, click Current Alarms.Note alarms on the media

server not related to the hard drive.

In the Server alarms section, check the Source Listing column for

a HARD DISK entry. If it is there, then the hard drive is failing

and cannot be reused.

3 Suppress alarm origination Use telnet to access the Linux command line. Type almsuppress

-t 120 and press Enter to suppress alarms for the duration of the

replacement process. (Maximum time is 2 hours.)

4Unplug the media server Unplug the power cord from the back of the media server.

5 Unplug the RSA Unplug the power cord from the RSA.

6Disconnect the modem Disconnect the modem from the RS-232 port on the RSA.

7 Disconnect the LAN connection

from the RSA Disconnect and label the LAN connection (if used) from the

Ethernet port on the RSA.

8Disconnect the cable from the

dual NIC (if used) Disconnect and label the cable from the Ethernet port on the dual

NIC (if used).

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later

Tasks to replace an S8500 Media Server

Replacing the Media Server with Release 2.0—S8500 5

December 2003 555-245-762, Issue 1

Tasks to replace an S8500 Media Server

Checklist 4. Tasks for replacing an S8500 Media Server

9Task Description

1 Shut down the media server If the hard drive is functional, under Server, click Shutdown This

Server then unclick Restart Server after Shutdown. Press the power-

control button on the front of the server. The internal fan shuts off.

Caution: Do not unplug a functioning server without stopping all

processes first. Failure to do this corrupts the hard drive. This is

especially important if reusing the hard drive.

Caution: Do not hold down the power button for more than a split

second. Holding the button down too long causes the media server to

reboot.

2Unplug the media server Once the media server is completely shut down, unplug the power

cords from the media server and RSA.

Caution: Do not unplug a functioning server without stopping all

processes first. Failure to do this corrupts the hard drive. This is

especially important if reusing the hard drive.

Disconnect and label the LAN connections from the Ethernet ports

on the RSA and dual NIC (if used)

Disconnect all attached devices, including the laptop, both modems,

and the external flashcard reader (if used).

3 Remove the media server from

the rack See Removing the S8500 Media Server from the rack on page 11

4Remove the cover of the media

server See Removing the cover of the media server on page 11.

5 Replace components in the

replacement media server You need to replace the RSA in the replacement media server with

the original one from the failed media server. See Reusing the

Remote Supervisor Adapter on page 14

If the failed media server has the optional dual NIC, you must move

it to the replacement media server. See Reusing the optional network

interface card, if being used on page 16.

If the hard drive in the failed media server is good, you must replace

the one in the replacement media server with the original one from

the failed media server. See Reusing the hard drive on page 12.

6Replace the cover of the

replacement media server See Replacing the cover on the replacement media server on page

18.

7 Install the replacement media

server into the rack See Installing the replacement media server in the rack on page 18

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later

Final tasks

6 Replacing the Media Server with Release 2.0—S8500

555-245-762, Issue 1 December 2003

Final tasks

If you are reusing the old hard drive, follow the procedure in Final tasks for replacing an S8500 Media

Server reusing the original hard drive on page 10.

If not reusing the old hard drive, you must install the Linux operating system and Avaya Communication

Manager on the blank hard drive, then restore the backed up system files to the media server. Follow the

procedure in Final tasks for replacing an S8500 Media Server using the blank hard drive on page 7

Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya S8500

Media Server (555-245-111) on the Avaya S8300, S8500, and S8700 Media Server Library CD-ROM,

555-233-825, Issue 3, for details on the tasks.

8Note: Skip this step if reusing the

original hard drive.

Insert the software CD-ROM in

the CD-ROM drive of the media

server, if using the blank hard

drive

Use an end on the paper clip to push the button to open the CD-

ROM drawer. Place the Communication Manager CD in the drawer

and close it.

The software CD-ROM contains boot software that the media server

automatically accesses when you power up the media server.

9 Power up the media server. Plug the power cords into the media server and RSA. Press the

power-control button on the front of the media server.

Note: Wait at least 3 minutes for the media server to complete its

power up. Watch the power-on LED on the media server.

10 Reconnect attached devices Reconnect the LAN connections to the Ethernet ports on the RSA

and dual NIC (if used).

Reconnect all attached devices, including the laptop, both modems,

and the external flashcard reader (if used).

11 Note: Skip this step if using a

new hard drive.

Test the hard drive

Using a SAT screen, type list station, list trunk, list hunt, and list

data.

Checklist 4. Tasks for replacing an S8500 Media Server

9Task Description

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later

Final tasks

Replacing the Media Server with Release 2.0—S8500 7

December 2003 555-245-762, Issue 1

NOTE:

If at any time you cannot log into the media server or RSA card, clear the ARP cache.

Checklist 5. Final tasks for replacing an S8500 Media Server using the blank hard drive

9Task Description

1 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 cable from the Services port on the

media server.

2Clear ARP cache on laptop if you

cannot log in From a DOS command line, type arp -d 192.11.13.6 and press

Enter.

3 Connect laptop to the RSA card Connect to the Ethernet port (to the right of the serial connector)

on the back of the RSA card using a crossover cable.

4Log into the RSA card Open a browser on your laptop. Type 192.11.13.6 and press Enter

to log into the RSA.

Note: Use the initial installation craft login and the initial RSA

password.

5 Set a timeout value On the RSA welcome screen, on the Inactive session timeout

value field, select no timeout and click Continue. This allows 60

minutes of use before disconnecting.

6Set the loader watchdog timeout Under ASM Control, click System Settings. Scroll down to the

Server Timeouts section, and in the Loader watchdog field, select

disabled and click Save.

7 Log off the RSA Click Log Off.

8Move the RSA LAN cable Disconnect the Ethernet RJ45 cable from the RSA Ethernet port.

9 Connect laptop to the media

server Connect to the services port on the back of the media server and

wait about 3 minutes before trying to access the information on the

CD.

10 Clear ARP cache on laptop From a DOS command line, type arp -d 192.11.13.6 and press

Enter.

11 Set Telnet parameters (if

necessary) Open a Telnet session and type telnet and press Enter.

Type unset crlf and press Enter.

Type display and press Enter to verify that message says

Sending only CR

Type exit and press Enter to close Telnet session.

12 Install Communication Manager You must install the software from the CD. For procedure details,

see Installing the software on page 19.

13 Log onto the Maintenance Web

Interface Open a browser on your laptop. Type 192.11.13.6 and press Enter

to log onto the Maintenance Web Interface.

Note: Use the initial installation login craft and the initial

password.

14 Set alarm suppression on the

media server Using Telnet on the Linux command prompt screen, type

almsuppress -y and press Enter to enable alarm suppression.

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later

Final tasks

8 Replacing the Media Server with Release 2.0—S8500

555-245-762, Issue 1 December 2003

15 Check software version Under Server, click Software Version to verify that the hard drive

has the current release of Communication Manager.

16 Copy files to the media server Copy the license and Avaya authentication files and the software

update (patch) file, if any, to the media server.

Under Miscellaneous, click Download Files.

Browse to select the file for downloading and click Download.

17 Configure the network

parameters and verify

connectivity (optional)

You must readminister the Ethernet port connecting to the

customer’s network.

Under Server Configuration, click Configure Server and click

Continue.

Click Continue through the pages until you get to the Specify how

you want to use this wizard page. Select "Configure individual

services" and click Continue.

Fill in the correct IP address, Gateway, and Subnet mask (or use

the default addresses) for the Ethernet port (Eth0) and select

AUTOSENSE for the speed and click Change. Close the window.

Under Diagnostics, click Ping. Type the IP address of the server

where the files are backed up and click Execute Ping to verify that

you can access the customer’s network.

18 Restore the system files and

translations Under Data Backup/Restore, click View/Restore Data.

For procedure details see Restoring the system files on page 23.

19 Verify date and time Under Server, click Server Date/Time. Make changes as

necessary.

20 Install software update (patch), if

any You may need to install a software update (patch). For procedure

details, see Installing post-upgrade patch files (if any) on page 22.

Note: Skip this procedure if there is no software update (patch) file

to install.

21 Verify that the update (patch) is

installed Under Server, click Software Version to verify the software

update (patch) versions.

22 Verify media server

configuration For procedure details, see Verify media server configuration on

page 24

Note: If there was no backup file to restore, you need to

reconfigure the media server. Get the configuration data from the

customer.

23 Install the license and Avaya

authentication files Under Security, click License File and select "Install the license I

previously downloaded" and click Submit.

Click Avaya Authentication and click Submit.

24 Copy translations Using a SAT screen, type reset system 4 to copy translations to

disk.

Checklist 5. Final tasks for replacing an S8500 Media Server using the blank hard drive

9Task Description

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later

Final tasks

Replacing the Media Server with Release 2.0—S8500 9

December 2003 555-245-762, Issue 1

25 Check the translations Using the SAT screen, type list configuration all and press Enter

and check that all the hardware displays.

26 Test the hard drive Using a SAT screen, type list station, list trunk, list hunt, and list

data.

27 Ping the connections on the

media server Under Diagnostics, click Ping. Ensure that all connections, IPSI

boards, and all administered connections respond.

28 Resolve alarms on the media

server Under Alarms, click Current Alarms. Compare these against the

recorded alarms from Checklist 2, step 4. Clear any alarms that

appear.

Using a SAT screen, type display alarms and press Enter.

For instructions on resolving alarms, see Maintenance Alarms

Reference, 555-245-102.

29 Check the health of the media

server Using a SAT screen, type list ipserver-interface and status

health. Check that all connections are working correctly.

30 Save translations Using a SAT screen, type save translation and press Enter to

back them up.

31 Administer backup schedule on

the media server Under Data Backup/Restore, click Schedule Backup to

readminister the media server’s backup schedule.

32 Back up files on the media server Under Data Backup/Restore, click Backup Now.

Click Start Backup to begin the back up process.

33 Set the Product ID on the media

server Type productid -p product_id and press Enter,where

product_id is the product ID you received from the customer or

the ART tool. It should be the same product ID as the old hard

drive.

34 Release alarm suppression on the

media server Using telnet on the Linux command prompt screen, type

almsuppress -n and press Enter to release alarm suppression.

Note: Only do this if you want to release it before the time you set

earlier runs out (maximum of 2 hours)

35 Log off all administration

applications When you have completed all the administration, log off the media

server.

36 Disconnect from the media server Disconnect the laptop from the media server.

37 Clear ARP cache on laptop if you

cannot log in From a DOS command line, type arp -d 192.11.13.6 and press

Enter.

38 Connect laptop to the RSA card Connect to the Ethernet port (to the right of the serial connector)

on the back of the RSA card using a crossover cable.

39 Log into the RSA card Open a browser on your laptop. Type 192.11.13.6 and press Enter

to log into the RSA.

Note: Use the initial installation craft login and the initial RSA

password.

Checklist 5. Final tasks for replacing an S8500 Media Server using the blank hard drive

9Task Description

Job Aid Replacing the Avaya S8500 Media Server—Release 2.0 and Later

Final tasks

10 Replacing the Media Server with Release 2.0—S8500

555-245-762, Issue 1 December 2003

40 Set a timeout value On the RSA welcome screen, on the Inactive session timeout

value field, select no timeout and click Continue. This allows 60

minutes of use before disconnecting.

41 Set the loader watchdog timeout Under ASM Control, click System Settings. Scroll down to the

Server Timeouts section, and in the Loader watchdog field, select

5.0 (minutes) and click Save.

42 Log off and disconnect from the

RSA Click Log Off. Once you are logged off, disconnect from the

services port on the RSA.

Checklist 5. Final tasks for replacing an S8500 Media Server using the blank hard drive

9Task Description

Checklist 6. Final tasks for replacing an S8500 Media Server reusing the original hard drive

9Task Description

1 Connect laptop to the media

server Connect to the services port on the back of the media server and

wait about 3 minutes before logging in.

2Log onto the Maintenance Web

Interface Open a browser on your laptop. Type 192.11.13.6 and press Enter

to log onto the Maintenance Web Interface.

Note: Use the initial installation login craft or dadmin and the

initial password.

3 Verify date and time Under Server, click Server Date/Time. Make changes as

necessary.

4Ping the connections on the

media server Under Diagnostics, click Ping. Ensure that all administered

connections respond.

5 Resolve alarms on the media

server Under Alarms, click Current Alarms. Compare these against the

recorded alarms from Checklist 3, step 2. Clear any alarms that

appear.

Using a SAT screen, type display alarms and press Enter.

For instructions on resolving alarms, see Maintenance Alarms

Reference, 555-245-102.

6Check the health of the media

server Using a SAT screen, type list ipserver-interface and status

health. Check that all connections are working correctly.

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