Rockwell Automation Discrete Machine Performance Solution Bedienungsanleitung

User’s Guide

Doc ID BWDMPS-UM001A-EN-E

Discrete Machine

Performance Solution

Target Machine Efficiency Improvements

BWDMPS-UG001A-EN-E_Ttlpg.qxd 9/10/04 11:03 AM Page 1

Contacting

Rockwell Software Technical Support Telephone—1-440-646-5800

Technical Support Fax—1-440-646-5801

World Wide Web—www.rockwellsoftware.com

This manual and any accompanying Rockwell Software products are copyrighted by Rockwell

Software Inc. Any reproduction and/or distribution without prior written consent from Rockwell

Software Inc. is strictly prohibited. Please refer to the license agreement for details.

Trademark Notice The Rockwell Software logo, RSLogix Emulate 5, RSLogix Emulate 500, RSLinx, RSLogix 5,

RSLogix 500, RSLogix Frameworks, RSLogix SL5, RSView32, RSView, AdvanceDDE, RSSql,

RSBizWare Production Client, RSBizWare Historian, RSBizWare BatchHistorian, RSBizWare

PlantMetrics, RSBizWare Scheduler, RSBizWare Enterprise Manager, RSBizWare Batch, and

RSBizWare Batch Archiver are trademarks of Rockwell Software Inc., a Rockwell Automation

company.

VersaView is a trademark of Rockwell Automation, Inc.

Microsoft, Windows, ActiveX, and Visual Basic are registered trademarks, and Windows NT,

Windows 2000, Windows XP, Microsoft Access, Microsoft Excel, Microsoft SQL Server, and

Visual SourceSafe are trademarks of the Microsoft Corporation.

Oracle is a registered trademark of Oracle Corporation.

SAP, SAP Logo, mySAP.com, R/2, R/3, ABAP, and BAPI are trademarks or registered trademarks

of SAP AG in Germany and in several other countries all over the world.

OLE for Process Control (OPC) is a registered trademark of the OPC Foundation.

ControlNet is a trademark of ControlNet International.

DeviceNet is a trademark of the Open DeviceNet Vendors Association.

Ethernet is a registered trademark of Digital Equipment Corporation, Intel, and Xerox

Corporation.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated.

All other trademarks and registered trademarks are the property of their respective holders and are

hereby acknowledged.

Warranty This Rockwell Software product is warranted in accord with the product license. The product’s

performance will be affected by system configuration, the application being performed, operator

control, and other related factors.

This product’s implementation may vary among users.

This manual is as up-to-date as possible at the time of printing; however, the accompanying

software may have changed since that time. Rockwell Software reserves the right to change any

information contained in this manual or the software at anytime without prior notice.

The instructions in this manual do not claim to cover all the details or variations in the equipment,

procedure, or process described, nor to provide directions for meeting every possible contingency

during installation, operation, or maintenance.

Discrete.book Page ii Wednesday, December 8, 2004 2:22 PM

iii

1•Welcome to the Discrete Machine Performance Solution 1

Chapter objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What is the Discrete Machine Performance Solution? . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Intended audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

System installer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

System configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Line operator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Report user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Where can I go for help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Get Discrete MPS training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Get phone support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Get web support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Get on-site support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Get consulting services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Contact us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2•Discrete MPS Hardware Installation 7

Chapter objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Top and side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Before unpacking the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Packing list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Shipping/transporting the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

European Union Directive compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Environmental considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mounting hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Mounting dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Mounting clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Mounting clearances for the Integrated Display Computer . . . . . . . . . . . . . . . . . 13

Panel cutout dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Panel mounting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing computer in panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connecting a keyboard and pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connecting to a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Contents

Discrete.book Page iii Wednesday, December 8, 2004 2:22 PM

DISCRETE MACHINE PERFORMANCE SOLUTION USER’SGUIDE

• • • • •

3•Initial Operation and Setup 19

Chapter objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Operating guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Operator access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Boot-up sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Initial configuration steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using a touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Touchscreen serial port usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Driver software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Resistive touchscreen technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Calibrating the touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4•Collecting Performance Data 23

Chapter objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

What is the OEE rating?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

User-defined summarization criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Configuring a workcell availability calendar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Step 1 • Define time patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Step 2 • Configure Composite Time Patterns. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Step 3 • Schedule exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5•Discrete MPS Configurator Application 35

Chapter objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Exploring the user interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

The Configuration Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

The Configuration Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

The Configuration Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Main screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Workcells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Efficiency Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Part Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Ideal Cycle Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Availability Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Running status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Digital Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Multistate Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Breakdown Justification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Manual Justification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Automatic Justification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Discrete.book Page iv Wednesday, December 8, 2004 2:22 PM

CONTENTS

• • • • •

Process Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Summarization events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Strings Localization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Generating the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Workcell Description changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

6•Discrete MPS Operator Interface 57

Chapter objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Exploring the Operator Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Graphical Keyboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Main overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Workcell menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Performance analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Digital Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Multistate Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Process Variable trends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Summarization Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Breakdown justification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

7•Discrete MPS Reporting 71

Chapter objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Available reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Accessing reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Report display options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

General toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Filter toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Time Selection toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Time Selection Tools toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Managing report login accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Report samples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Performance Analysis OEE Details by Workcell. . . . . . . . . . . . . . . . . . . . . . . . . 79

Performance Analysis OEE Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Performance Analysis OEE Trend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Performance Analysis Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Performance Analysis Production by Shift (text). . . . . . . . . . . . . . . . . . . . . . . . . 83

Performance Analysis Production by Shift (bar chart). . . . . . . . . . . . . . . . . . . . . 84

Digital Events Total Duration (bar chart). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Digital Events Total Duration (pie chart) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Discrete.book Page v Wednesday, December 8, 2004 2:22 PM

DISCRETE MACHINE PERFORMANCE SOLUTION USER’SGUIDE

• • • • •

Digital Events Number of Occurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Digital Events Detailed List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Analog Events Total Duration by Day (text) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Analog Events Total Duration by Day (bar chart) . . . . . . . . . . . . . . . . . . . . . . . . 90

Analog Events Total Duration by Summarization Event . . . . . . . . . . . . . . . . . . . 91

Counters Total by Month (text) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Counters Total by Month (bar chart) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Breakdowns Total Duration (pie chart) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Breakdowns Total Duration by Summarization Event. . . . . . . . . . . . . . . . . . . . . 95

Process Variables Trend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

A•System Troubleshooting 97

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

VersaView Integrated Display Computer problems . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Computer interface problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Index 99

Discrete.book Page vi Wednesday, December 8, 2004 2:22 PM

1 • Welcome

Welcome to the Discrete Machine

Performance Solution

Chapter objectives

This chapter provides an overview of the Discrete Machine Performance Solution, the

intended audience for this document, and sources of assistance for this product.

What is the Discrete Machine Performance Solution?

Companies in the discrete and repetitive manufacturing industries are being challenged by

management to maximize production from existing lines, to meet required cycle-times

and delivery dates for each product, and to reduce costs. To meet this challenge,

production management is striving to operate the equipment at its highest efficiency.

Real-time identification of production assets that are not performing to a standard is

critical to maintaining world-class efficiency. A thorough understanding of the details

behind production performance will allow you to identify sources of production

inefficiencies and to maximize asset utilization.

Historically, many custom solutions have been developed but have often failed to fulfill

expectations, essentially due to problems of long development times, high costs, and lack

of configurability.

The Discrete Machine Performance Solution (Discrete MPS) is a pre-developed system,

created to provide visualization and analysis of production asset performance based on

data acquired from a production control system. The Discrete MPS provides an industrial

computer with a standard operator interface application, and the ability to use a remote

web browser to access standard reports. The Discrete MPS is built using other successful

Rockwell Automation components, and is designed to be configured quickly to match the

production configuration or to be re-configured should the production configuration

change.

Features and benefits

Discrete MPS offers the following features and benefits:

Calculates the Overall Equipment Effectiveness (OEE) for a workcell to evaluate its

performance.

Process Event and Process Variable tracking.

Downtime duration and reason code tracking.

Discrete.book Page 1 Wednesday, December 8, 2004 2:22 PM

DISCRETE MACHINE PERFORMANCE SOLUTION USER’SGUIDE

• • • • •

The ability to track the performance and process data for up to five workcells.

Visibility and analysis tools for real-time and historical process information.

Pre-developed Operator Interface displays.

Pre-developed reports.

A configuration application used to configure the site-specific production details.

An entire solution based on a single industrial computer.

Intended audience

This User’s Guide is designed to help you understand how to access and use the Discrete

MPS product.

This document is intended for the following types of users:

System installer

This is an individual who installs the Discrete MPS computer and connects it to the plant

systems.

This individual should be familiar with:

Installation of industrial computers on the plant floor

Control systems

Ethernet networking

This user will be most interested in the following chapters of this document:

Discrete MPS Hardware Installation

Initial Operation and Setup

System configurator

This is an individual who configures the Discrete MPS so that it can capture performance

data from the control system and present the real time information to the line operator and

the historical reports to the Report User.

This individual should be familiar with:

Process information (machine, line, and plant)

Control systems

The OEE calculation

The Microsoft Windows operating system

Discrete.book Page 2 Wednesday, December 8, 2004 2:22 PM

1 •WELCOME TO THE DISCRETE MACHINE PERFORMANCE SOLUTION

• • • • •

1 • Welcome

This user will be most interested in the following chapters of this document:

Initial Operation and Setup

Collecting Performance Data

Discrete MPS Configurator Application

Line operator

This is the individual who uses the Discrete MPS Operator Interface on the shop floor.

He/she will make use of the Discrete MPS Operator Interface to enter any information that

is not automatically collected from the control system and, if required, he will select the

proper justification reason for a breakdown.

This individual should be familiar with:

Process information (machine, line)

Use of a plant floor HMI

Use of a touchscreen

This user will be most interested in the following chapters of this document:

Discrete MPS Operator Interface

Report user

This is the individual who makes use of the reports provided by the Discrete MPS.

This individual should be familiar with:

Process information (machine, line, and plant)

The Microsoft Internet Explorer Web browser

This user will be most interested in the following chapters of this document:

Discrete MPS Reporting

Where can I go for help?

Our commitment to your success starts with the suite of learning aids and assistance we

provide for the Discrete MPS. You have the following options for getting additional

information about this product:

Get Discrete MPS training

One of the best ways to increase your proficiency at using Rockwell Software products is

to attend Rockwell Software training programs. Our training programs can help you

master the basics and show you how to unleash the full potential of our software.

Discrete.book Page 3 Wednesday, December 8, 2004 2:22 PM

DISCRETE MACHINE PERFORMANCE SOLUTION USER’SGUIDE

• • • • •

We offer a wide range of training programs, from regularly scheduled classes conducted at

Rockwell Software facilities, to custom-tailored classes conducted at your enterprise. The

size of each class is kept small intentionally to maximize student engagement.

If you would like more information about our training programs, visit the Rockwell

Software site on the World Wide Web or contact the Rockwell Software Training

Coordinator. Our World Wide Web address and telephone numbers appear on the inside

front cover of this document.

Get phone support

Rockwell Software’s support team of outstanding professionals provides top-notch

technical support — monitoring and tracking your experience with our products to pave

the road to your success in understanding and improving your factory performance.

Questions concerning installation and the use of the software are handled by the Rockwell

Automation Customer Support Center, staffed Monday through Friday — except U.S.

holidays — from 8 AM to 5 PM Eastern time zone for calls originating within the U.S.

and Canada.

To reach the Customer Support Center, call 440-646-5800 and follow the prompts. For

calls originating outside the U.S./Canada, locate the number in your country by visiting

support.rockwellautomation.com and selecting the Phone Support link.

HEN

ALL

When you call, you should be at your computer prepared to give the following

information:

your a support contract number

the type of control system hardware you are using

the exact wording of any errors or messages that appeared on your screen

a description of what happened and what you were doing when the problem occurred

a description of how you attempted to solve the problem

Get web support

In addition to phone support, the Rockwell Automation Customer Support Center offers

extensive online knowledgebases of tech notes and frequently asked questions for support

of non-urgent issues. These databases are updated daily by our support specialists.

To receive regular e-mail messages with links to the latest tech notes, software updates,

and firmware updates for the products that are of interest to you or to submit an online

support request, visit support.rockwellautomation.com/supportrequests.

Discrete.book Page 4 Wednesday, December 8, 2004 2:22 PM

Inhaltsverzeichnis

Andere Rockwell Automation Industrieanlagen Handbücher

Rockwell Automation

Rockwell Automation 194R-SC1 Bedienungsanleitung

Rockwell Automation

Rockwell Automation THR Triguard SC300E Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley PowerFlex AFE Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley 6189V-BOOKBRKT Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley 1732E-IT4IM12R Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley MagneMotion QuickStick Series Leitfaden

Rockwell Automation

Rockwell Automation B Series Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley ControlNet Ex Media Technisches Handbuch

Rockwell Automation

Rockwell Automation Allen-Bradley CrossBoard 141C-NFD Series Bedienungsanleitung

Rockwell Automation

Rockwell Automation M3575RH Series Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley PanelView Plus 400 Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley Bulletin 2364E Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley 1718-CBL65 Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley PowerFlex 7000 Bedienungsanleitung

Rockwell Automation

Rockwell Automation 14C226 Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley LDAT-S03 Series Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley 140G-G-RMB Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley Guardmaster 442G-MAB B-U... Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley 7703E Bedienungsanleitung

Rockwell Automation

Rockwell Automation 104-C60 Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley 1606-XLSREDS40HE Bedienungsanleitung

Rockwell Automation

Rockwell Automation Reliance Electric GV3000 Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley MegaDySC Dynamic Voltage Sag... Bedienungsanleitung

Rockwell Automation

Rockwell Automation Allen-Bradley IntelliVAC 1503VC-BMC5 Bedienungsanleitung

Beliebte Industrieanlagen Handbücher anderer Marken

ABB

ABB Unifix AD Handbuch

Mark 7

Mark 7 Evolution Bedienungsanleitung

Husky

Husky HyPET Bedienungsanleitung

bora

bora PM-1800 Bedienungsanleitung

Grizzly

Grizzly T32428 Bedienungsanleitung

Siemens

Siemens 8MF1 Series Bedienungsanleitung

ABB

ABB HT610965 Bedienungsanleitung

ABB

ABB SafeLink Bedienungsanleitung

Phoenix

Phoenix PHX-150 Bedienungsanleitung

ABB

ABB A165-L32 Bedienungsanleitung

ABB

ABB HT842936 Bedienungsanleitung

Hermetica

Hermetica 10 Series Bedienungsanleitung

HORNER

HORNER OEE Solution Bedienungsanleitung

Hammerhead

Hammerhead HG375 Bedienungsanleitung

SCHUNK

SCHUNK VERO-S NSE-A3 138 Gebrauchsanweisung

ABB

ABB HT566657 Bedienungsanleitung

Webasto

Webasto GSE CAN Bedienungsanleitung

ABB

ABB HT614003 Bedienungsanleitung