Cisco UCS E Series Bedienungsanleitung

Troubleshooting Guide for Cisco UCS E-Series

Servers and the Cisco UCS E-Series Network

Compute Engine

First Published: 2017-01-05

Overview

This document provides troubleshooting information for Cisco UCS E-Series Servers (E-Series Servers) and

the Cisco UCS E-Series Network Compute Engine (NCE).

Documentation is sometimes updated after original publication; therefore, review the documentation on

Cisco.com for any updates.

Link to Product Documentation

For links to the all Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

documents, see: Documentation Guide for Cisco UCS E-Series Servers

Types of E-Series Servers and NCEs

Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

General Troubleshooting

Cannot Access the E-Series Server or NCE

See the “Troubleshooting E-Series Server or NCE Access Issues”section in the “Firmware Management”

chapter in the CLI Configuration Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network

Compute Engine, Release 2.x.

CIMC Hangs

To resolve this problem, do the following:

•Use IPMI to reboot CIMC. If using IPMI does not resolve the problem, power cycle the E-Series Server.

•Verify that there is an SD card in the SD0 card slot. The SD card in the SD0 card slot contains the CIMC

software and should always be present.

The below figure shows the location of the SD0 card slot in a single-wide E-Series Server.

Figure 1: Single-Wide E-Series Server

The below figure shows the location of the dual SD card slots in a double-wide E-Series Server.

Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

Overview

General Troubleshooting

The SD0 card is the lower card, located in the bottom SD card slot.Note

Figure 2: Front Panel of the Double-Wide E-Series Server

•Power down the E-Series Server to check whether the SD card has come out of the slot. If it has, reinsert

the SD card. Do the following:

◦If the E-Series Server is installed in a Cisco 3900 series router, use the hw-module sm slot oir-stop

command to power down the server, reinsert the SD card, and then use the hw-module sm slot

oir-start command to start the server.

◦If the E-Series Server is installed in a Cisco 2900 series router, power cycle the router.

Do not remove the SD card when the system is in operation.Note

CIMC Upgrade Fails When Upgrading from Version 2.2 to 3.1.x

If you are running CIMC version 2.2.x, first upgrade to version 2.3.2 and then upgrade to 3.1.x.

If you have already upgraded to CIMC version 3.1.x, type *** to get into the recovery shell and then install

the image 3.1.x from the recovery shell.

Cannot Download the Host Image

To resolve this problem, verify the following:

•The FTP server on which you want to download the host image is running.

•The FTP server path to the image files is correct.

Cannot Power on the E-Series Server

To resolve this problem, clear the server's BIOS CMOS memory using the CIMC GUI or the CIMC CLI:

Clearing the BIOS CMOS Using the CIMC GUI

Before You Begin

•Log into the CIMC GUI as a user with admin privileges.

•Power off the server.

Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

Overview

General Troubleshooting

SUMMARY STEPS

1. In the Navigation pane, click the Server tab.

2. On the Server tab, click BIOS.

3. In the Actions area, click Clear BIOS CMOS.

4. In the confirmation window, click OK.

DETAILED STEPS

Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click BIOS.

Step 3 In the Actions area, click Clear BIOS CMOS.

Step 4 In the confirmation window, click OK.

Clearing the BIOS CMOS Using the CIMC CLI

SUMMARY STEPS

1. Enter the BIOS command mode. Use the scope bios command:

2. Clear the BIOS CMOS memory. Use the clear cmos command:

3. At the confirmation prompt, enter yto confirm

DETAILED STEPS

Step 1 Enter the BIOS command mode. Use the scope bios command:

Example:

Server# scope bios

Step 2 Clear the BIOS CMOS memory. Use the clear cmos command:

Example:

Server /bios # clear-cmos

This operation will clear the BIOS CMOS.

Note: Server should be in powered off state to clear CMOS.

Step 3 At the confirmation prompt, enter yto confirm

Example:

Continue?[y|N] y

Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

Overview

General Troubleshooting

Cannot Configure Power Restore Policy on ISR 4K Platforms

Due to hardware differences between the ISR G2 and ISR 4K platforms, the BIOS setting for Power Restore

Policy is not applicable on ISR 4K platforms. Instead, the CIMC automatically enacts a “Restore Last State”

policy on ISR 4K.

On ISR 4K platforms, Power Restore Policy settings will be configurable in CIMC beginning with the

Release 3.1.3. On ISR G2 platforms, Power Restore Policy settings are still configured through the BIOS

settings in CIMC.

Note

Boot Order Configuration is not Saved after a Server Reboot

Make sure that you configure boot order through the CIMC, and save the changes (“commit”in CLI or “save

changes”in GUI). Do not configure boot order through the BIOS setup (<F2>) menu. If you configure boot

order through the BIOS setup, the CIMC configuration will overwrite the boot order configuration.

Recovering From a Corrupted CIMC Firmware Image

See the “Troubleshooting E-Series Server or NCE Access Issues”section in the “Firmware Management”

chapter in the CLI Configuration Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network

Compute Engine, Release 2.x .

Recovering From a Faulty SD Drive

See the “Troubleshooting E-Series Server or NCE Access Issues”section in the “Firmware Management”

chapter in the CLI Configuration Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network

Compute Engine, Release 2.x.

Recovering From a Corrupted File System

See the “Troubleshooting E-Series Server or NCE Access Issues”section in the “Firmware Management”

chapter in the CLI Configuration Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network

Compute Engine, Release 2.x.

Verifying and Upgrading to the Latest Firmware Image

Use the Cisco Host Upgrade Utility to verify and upgrade to the latest firmware image. See the Host Upgrade

Utility Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine.

VMware License Troubleshooting

Cannot Apply VMware FL-SRE-V-HOST License

This problem occurs if you are using more than 32 GB of RAM with VMware vSphere Hypervisor ™5.x.

To resolve this problem, reduce the RAM to 32 GB or less, or upgrade your license to FL-SRE-V-HOSTVC.

Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

Overview

VMware License Troubleshooting

Microsoft Windows Installation Troubleshooting

VMware Boots After Microsoft Windows Installation

This problem occurs if you had first installed VMware, and then installed Microsoft Windows. To resolve

this problem, do the following:

1Change the state of the physical drive to JBOD. See the “Changing the Physical Drive State”section in

the configuration guides for the version of the CIMC that you are using.

2Configure RAID to clear partitions. See the “Configuring RAID Using the CIMC GUI”section in the

configuration guides for the version of the CIMC that you are using.

The configuration guides are available at: http://www.cisco.com/c/en/us/support/servers-unified-computing/

ucs-e-series-servers/products-installation-and-configuration-guides-list.html.

Microsoft Windows Installation Displays VMware Partitions

During the Microsoft Windows installation, the “Where do you want to install Windows”dialog box appears

(see figure below, which displays partitions that were previously created by VMware. This dialog box also

displays the following warning message:

Warning: Windows Cannot be Installed to Disk x

Partition x

To resolve this problem, clear the old partitions by clicking Drive options (advanced), and then resume with

the Microsoft Windows installation.

Figure 3: Where Do You Want to Install Windows Dialog Box

Host Login and CIMC Login Troubleshooting

Cannot Session into the E-Series Server (Host)

The ucse slot session host command does not allow you to log into the E-Series Server. To resolve this

problem, do the following:

Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

Overview

Microsoft Windows Installation Troubleshooting

Procedure

SUMMARY STEPS

1. Verify that the line speed value is 9600. Use the show line command to verify the line speed value:

2. If the line speed value is correct, verify that the Baud rate value is 9.6K and the terminal type is compatible.

Use the show detail command from /bios/server-management to verify the Baud rate and terminal type:

3. Verify that the Enabled option in Serial over LAN (sol) is configured as no. Use the show detail command

from /sol to verify the sol configuration:

DETAILED STEPS

Step 1 Verify that the line speed value is 9600. Use the show line command to verify the line speed value:

Example:

Router# show line

Tty Line Typ Tx/Rx A Modem Roty AccO AccI Uses Noise Overruns Int

* 0 0 CTY - - - - - 9 0 0/0 -

1 1 AUX 9600/9600 - - - - - 0 0 0/0 -

2 2 TTY 9600/9600 - - - - - 0 0 0/0 -

131 131 TTY 9600/9600

Step 2 If the line speed value is correct, verify that the Baud rate value is 9.6K and the terminal type is compatible. Use the

show detail command from /bios/server-management to verify the Baud rate and terminal type:

Example:

router# ucse 2 session imc

CIMC# scope bios/server-management

CIMC /bios/server-management # show detail

Set-up parameters:

Assert NMI on PERR: Disabled

Assert NMI on SERR: Disabled

Baud rate: 9.6k

Console redirection: Serial Port A

FRB2 Enable: Enabled

Flow Control: None

OS Boot Watchdog Timer: Disabled

OS Boot Watchdog Timer Policy: Do Nothing

Power Restore Policy: Power On

Terminal type: PC-ANSI

Step 3 Verify that the Enabled option in Serial over LAN (sol) is configured as no. Use the show detail command from /sol to

verify the sol configuration:

Example:

CIMC# scope sol

CIMC /sol # show detail

Serial Over LAN:

Enabled: no

Baud Rate(bps): 9600

Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

Overview

Host Login and CIMC Login Troubleshooting

Cannot Session into CIMC with Active Directory Authentication

This problem occurs if you did not provide your full domain name followed by your username. To resolve

this problem, provide your full domain name followed by your username. For example:

CIMC login: cert.cisco.com\adadmin

Password:

PING 172.19.159.52 (172.19.159.52): 56 data bytes

64 bytes from 172.19.159.52: seq=0 ttl=128 time=0.000 ms

--- 172.19.159.52 ping statistics ---

1 packets transmitted, 1 packets received, 0% packet loss

round-trip min/avg/max = 0.000/0.000/0.000 ms

Determining Version Information

Determining the Cisco IOS Version Installed on the Router

The supported Cisco IOS software version on E-Series Servers is 15.2(4)M and later versions. For details,

see the “Verifying the Router, E-Series Server, and Cisco IOS Software Version Compatibility”section

in the getting started guide for the version of the CIMC that you are using. The getting started guides are

available at: http://www.cisco.com/c/en/us/support/servers-unified-computing/ucs-e-series-servers/

products-installation-guides-list.html.

Note

•The Cisco 2921 and 2951 series routers support 4-core only.

To determine the Cisco IOS version, use the show version or the show inventory command from the router:

Router> show version

Cisco CISCO3945-CHASSIS (revision 1.0) with C3900-SPE150/K9 with 1048576K/63488K bytes of

memory.

1 cisco UCSE Module(s)

Router>

show inventory

NAME: “UCSE Server Module on Slot 4", DESCR: “UCSE Server Module”

PID: UCS-E140D-M1/K9 , VID: V00 , SN: FOC16161F5E

Determining Information About the E-Series Server Through Diagnostics

To determine the type of E-Series Server that is installed in the router and in which slot it is installed, use the

show diag command from the router:

Router>

show diag

Slot 4:

UCSE Double Wide Module Port adapter, 2 ports

Port adapter is analyzed

Port adapter insertion time 4d18h ago

Product (FRU) Number : UCS-E140D-M1/K9

Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

Overview

Determining Version Information

Determining the Hardware Version of the E-Series Server or the NCE

You can determine the hardware version of the E-Series Server or the NCE from the CIMC GUI or from the

CIMC CLI:

Determining the Hardware Version of the E-Series Server or the NCE from the CIMC GUI

SUMMARY STEPS

1. In the Navigation pane, click the Server tab.

2. On the Server tab, click Summary. The Server Summary page appears.

3. In the Cisco Integrated Management Controller (CIMC) Information area, the hardware version of the

E-Series Server is displayed in the CPLD Version and the Hardware Version fields.

DETAILED STEPS

Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click Summary. The Server Summary page appears.

Step 3 In the Cisco Integrated Management Controller (CIMC) Information area, the hardware version of the E-Series Server

is displayed in the CPLD Version and the Hardware Version fields.

Determining the Hardware Version of the E-Series Server or the NCE from the CIMC CLI

Enter the following commands:

Server# scope cimc

Server/cimc # scope firmware

Server/cimc/firmware # show detail

Firmware Image Information:

Update Stage: NONE

Update Progress: 0%

Current FW Version: 2.3(1.20140818121921)

FW Image 1 Version: 2.3(1.20140818121921)

FW Image 1 State: RUNNING ACTIVATED

FW Image 2 Version: 2.3(1.20140818113904)

FW Image 2 State: BACKUP INACTIVATED

Boot-loader Version: 2.3(1.20140818121921).33

CPLD Version: 0.62

Hardware Version: 0

Determining the BIOS Version Installed on the E-Series Server or the NCE

You can determine the BIOS version of the E-Series Server or the NCE from the CIMC GUI or from the

CIMC CLI.

Determining the BIOS Version Installed on the E-Series Server or the NCE from the CIMC GUI

To determine the BIOS version of the E-Series Server, do the following from the CIMC GUI.

Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

Overview

Determining Version Information

SUMMARY STEPS

1. In the Navigation pane, click the Server tab.

2. On the Server tab, click BIOS. The BIOS page appears.

3. In the BIOS Properties area, the BIOS version is displayed in the Running Version field.

DETAILED STEPS

Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click BIOS. The BIOS page appears.

Step 3 In the BIOS Properties area, the BIOS version is displayed in the Running Version field.

Determining the BIOS Version Installed on the E-Series Server or the NCE from the CIMC CLI

Enter the following commands:

Server # scope bios

Server /bios # show detail

BIOS:

BIOS Version: UCSES.1.5.0.1 (Build Date: 02/14/2013)

Boot Order: CDROM:Virtual-CD,HDD:RAID,EFI

FW Update/Recovery Status: None, OK

Active BIOS: main

Determining the CIMC Version Installed on the E-Series Server or the NCE

You can determine the CIM version installed on the E-Series Server or the NCE from the CIMC GUI or from

the CIMC CLI.

Determining the CIMC Version Installed on the E-Series Server or the NCE from the CIMC GUI

To determine the CIMC version of the E-Series Server, do the following from the CIMC GUI.

SUMMARY STEPS

1. In the Navigation pane, click the Admin tab.

2. On the Admin tab, click Firmware Management. The Firmware Management page appears.

3. In the CIMC Firmware area, the CIMC version is displayed in the Running Version field.

DETAILED STEPS

Step 1 In the Navigation pane, click the Admin tab.

Step 2 On the Admin tab, click Firmware Management. The Firmware Management page appears.

Step 3 In the CIMC Firmware area, the CIMC version is displayed in the Running Version field.

Determining the CIMC Version Installed on the E-Series Server or the NCE from the CIMC CLI

Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine

Overview

Determining Version Information

Andere Handbücher für UCS E Series

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